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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

An event exploring the issues surrounding people with learning disabilities who come into contact with criminal justice agencies has been held in Gloucester.

The conference – organised by the Gloucestershire Learning Disabilities and Criminal Justice Group – included the launch of a new leaflet aimed at helping anyone with learning disabilities who is taken into police custody.

Guest speakers at the event, held at Oxstalls Tennis Centre in the city yesterday (Jan 15), included representatives from the ²gether NHS Foundation Trust, Mencap, HM Prison Gloucester and Tascor – the agency that supplies custody detention officers within Gloucestershire’s Police Stations.

Jonathan Thomas, Community Services Manager for the ²gether NHS Foundation Trust, who chairs the organising group, said it had been a very worthwhile event.

“It is estimated that between 20 and 30 per cent of people who commit criminal offences have some form of learning difficulty,” Jonathan said.

“Being arrested and placed in police cells is an unnerving experience for anyone, and can be even more difficult if you don’t understand what is happening or what your rights are.

“The police and Tascor obviously try to support people who perhaps cannot read or understand instructions, but sometimes people do not admit to having a learning disability. They may also not request an appropriate adult or solicitor because they don’t understand they have the right to or appreciate why having such professionals to support them is important.

“The court process can be similarly confusing for people with learning disabilities, and then further support is required while people go through their sentence – whether that be in prison or out in the community.

“We, and the other agencies within the group, wanted to explore these issues further and, as well as launch our new leaflet, try and see what is already being done and what else can be done to both support people going through the criminal justice system and ultimately try and prevent them from committing offences.”

The leaflet was produced by staff from Tascor, ²gether, and Gloucestershire Constabulary as well as a group of people with learning disabilities, in order to ensure it was fit for purpose.

Alyson Keane, Team Leader with Tascor, which provides custody detention officers in the police cells at Cheltenham, Gloucester and Stroud, led the production of the leaflet.

She said: “We realised that there are relatively high numbers of people taken into custody who cannot understand some of the processes we go through in the cells and struggle to understand their rights and other important information.

“After some careful research we’ve produced three leaflets – one for each custody suite in the county – so that anyone who needs some help in understanding what will happen to them while they are in custody and afterwards will have easy access to all the information they need in a format that is easy for them to understand.”