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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A series of events are being held to allow a mental health trust participating in the tender process to provide services across Bristol to meet local people.

The three events – on January 9 and 10 – are being organised by ²gether NHS Foundation Trust (²gether), which is bidding to provide mental health services for Bristol Clinical Commissioning Group.

The events are for local voluntary organisations, service users, carers and anyone interested in mental health services, to find out more about ²gether. Visitors can stay for as long or as short a time as they wish to get the information they need and share ideas. Refreshments will be provided.

²gether’s Chief Executive, Shaun Clee, said: “It is important that we continue our conversations within the City and build trusted relationships so, if successful in our bid, we can develop and deliver innovative community services based on shared expertise.

“This is an exciting time for the people of Bristol. The events will be an opportunity to introduce ourselves and listen to thoughts, ideas and suggestions. We will also be sharing information about the benefits of being an NHS Foundation Trust and the community led initiatives we have worked on with our current local partners.”

The events are being held as follows:

  • Thursday January 9 (11am until 2pm)
     Withywood Centre, Queens Road, Withywood, Bristol, BS13 8QA
  • Thursday January 9 (5.30 until 7.30pm)
    Barton Hill Settlement, 43 Ducie Road, Barton Hill, Bristol, BS5 0AX
  • Friday January 10 (11am until 2pm)
    Southmead Development Trust, The Greenway Centre, Doncaster Road, Southmead, BS10 5PY

Shaun continued: “There is no need to confirm your attendance, everyone is welcome. We hope it will be a useful opportunity for people to find out about us and ask questions about the type of organisation we are.”