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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Workers and volunteers have been honoured by ²gether NHS Foundation Trust for their work and contributions in mental and social healthcare services

The Recognising Outstanding Services and Contributions Awards (known as the ROSCAs) are now in their fifth year. 

Around 150 staff, volunteers, service users and carers attended the event, which took place on Friday, 4 November, at Kingsholm Stadium, Gloucester.

There were nine categories in the ROSCAs and as well as the winners of these awards staff who have been in service for 20 and 30 years were also honoured with a Long Service Award.

Chief Executive, Shaun Clee said: “This is our fifth annual ROSCAs and it is a great way to highlight and celebrate the very best in innovation, compassion and continued contribution of our service users, volunteers and staff within mental health and learning disability services.

All of the winners and nominees were nominated by their peers or members of the public.  The panel of judges consisted of staff, service users, carers and Governors of the Trust.

Shaun continued: “The awards are an opportunity for colleagues and people we serve to formally nominate and acknowledge people for their hard work over the last 12 months and through their continued service.”

Cheers and massive applause greeted each award winner and nominee throughout the evening.

Sophia Hall picked up two awards on the night, the Carer and Service User Involvement Award and the CEO Award for Innovation.  Sophia said of her win: “To have won one of the awards I was shortlisted for was a huge surprise but to win the second one as well was so unexpected.  It is a really nice feeling and an absolute honour to have been recognised in this way.  Any one of the other nominees would have been worthy winners.”

Baroness Rennie Fritchie, Chair of ²gether, said: “Everyone here tonight should be really proud.  It is an honour to be able to celebrate people’s dedication, support and hard work that they provide to service users and colleagues.”

The ROSCAs winners were presented with a glass trophy and staff celebrating 20 or 30 years of service in the NHS were presented with a certificate.

The 4 Me About Me Group, led by Bronwen Carless and Sally Gardner which won the Valuing Diversity Award for working with people with learning disabilities on various Trust projects including assistance with the creation of literature suitable for people with learning disabilities as well as being part of the recruitment process for Learning Disability staff at the Trust.

Bronwen Carless, Lead Speech and Language Therapist and founder of the 4 Me About Me Group said: “The group is thrilled.  The award is an opportunity to acknowledge and celebrate the fantastic work that the group does and the contributions it makes to the Trust.”

Other winners included the Stroud and Cirencester Crisis Team, who won the Clinical Team of the Year. 

Shaun continued: “Every year I am always so proud of our staff and dedicated volunteers and the work that they do.  Together we work incredibly hard to ensure that the mental health services we provide remain some of the best in the country.”


Unsung Hero    Alan and Sylvia Beddis 
Carer and Service User Involvement    Sophia Hall 
Service Users and Carers Choice    Jan Bagnall 
Clinical Team of the Year   Stroud and Cirencester Crisis Team
Non-Clinical Team of the Year    Personal Assistants to Heads of Profession
Valuing Diversity    4 Me About Me Group – Bronwen Carless and Sally Gardner 
Best Supporting Colleague   Amanda Wheatstone-Price 
Best Supporting Manager    Hazel May
CEO Award for Innovation   Sophia Hall

Nominations for the 2012 ROSCAs are now open!

To find out about the award categories and how you can nominate a team or an individual, please click here