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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The service which helps address the health and social needs of people in the Criminal Justice System within Gloucestershire has been expanded. The Criminal Justice Liaison Service, provided by ²gether NHS Foundation Trust in partnership with PROSPECTS and the Nelson Trust Women’s Centre, involves supporting adults and young people in custody and in the community who are facing criminal investigations. The service has been provided thanks to extra funding from NHS England as part of the national development of liaison and diversion services in England.

Andy Webb, Criminal Justice Liaison Service Team Manager said: “We have staff embedded in the police custody suite seven days per week and in court for all the court sessions. We also provide a service to the Crown Court when necessary.

“We are also working towards developing a service for those persons attending for a police voluntary interview in the community. This is to ensure that those invited to attend an interview outside of police custody receive an equitable provision.”

The main aim of the service is to identify health and social inequalities for people aged 10 and above who find themselves within the criminal justice system facing criminal investigation. This might include people with mental health issues, learning disabilities and substance misuse issues, as well as those with accommodation and financial problems.

In the first year, staff within the team of eight completed over 1,200 assessments. This averages at about four formal assessments per day, but the process is broken down into complex cases and informal ‘cell sweeps’ where issues are quickly identified.

For young people in Gloucestershire, the Youth Support Team (PROSPECTS) offers a comprehensive outreach service to pinpoint and respond to a variety of needs including emotional wellbeing/mental health, substance misuse and positive occupation. The Youth Support Team works closely with professionals within areas which support young people such as social care, early help, health and education.

The Nelson Trust Women’s Centre provides holistic support to women who need help with things like accommodation, mental and physical health, drugs and alcohol, finance and benefits, family and relationships, domestic abuse, sex work, education and training and attitudes and behaviour. Women who are arrested and identified as vulnerable through the Liaison and Diversion service can access the Women’s Centre. Each woman is allocated a keyworker who will work with them to develop an individualised plan of support. Niki Gould, head of Women’s Community Services said: “We encourage women to make choices to take control of their lives. We always believe in the possibility of change, and we never, ever give up hope”.