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Covid 19 Information

Please visit www.ghc.nhs.uk/coronavirus/



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams. The teams work with those aged from 11 upwards.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

Mental health services in Herefordshire are now provided by Worcestershire Health and Care NHS Trust. 

Visit their website to find out where to get help – www.hacw.nhs.uk/urgent-help

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The Falls Assessment and Education Service aims to reduce the number of people falling or at risk of falling in Gloucestershire through effective falls prevention information, education, assessment and intervention.

We have clinical specialist physiotherapists, each based in a different locality across the county. The physiotherapists provide specialist falls assessment with a focus on mobility, physical activity, balance and strength. This may be an outpatient appointment or may take place in the place of residence.

Advice and information will be given to reduce the risk factors with onward referral and signposting as necessary. You can find a 60-second video explaining more about the work of the service on YouTube by following this link

Please follow the link for the Falls Assessment and Education Service online referral form.

What can I do to reduce the risk of falls for me, or someone that I know?

If you are over 65, or under 65 and concerned about a previous fall or being at risk of falling, please refer to this advice:

  • Let a health care professional know if you have a fall
  • Ask your GP or pharmacist to review your medication every 12 months or if you become dizzy, especially on standing. If it’s difficult to organise or remember your tablets, ask for them to arrive in a dosette box
  • Make sure you drink enough fluids (at least 6-8 mugs or glasses per day) but if you are finding it difficult to get to the loo in time, reduce the amount of drinks containing caffeine and fizzy drinks as they irritate the bladder. 
  • Keep active – aim for the recommended 30 minutes of moderate activity 5 times a week, and in addition do some strengthening and balance exercises. Age UK Gloucestershire (01452 422660) can provide information on appropriate local exercise classes or try your local leisure centre or see what’s on at the local hall. 
  • Try exercises like this http://www.csp.org.uk/news/2017/09/27/csp-launches-video-demonstrate-six-simple-exercises-stop-falls
  • Avoid sitting for long periods- get up and move around regularly 
  • If daily activities around the house or getting out is difficult you can refer yourself via the Adult Helpdesk 01452 426868 for an occupational therapy or physiotherapy assessment
  • Consider getting a pendant alarm to get help if you do fall and can’t get up – most local councils offer these for a small monthly rental cost
  • Ensure you have had an eye test within the last 12 months – if not, book one through the opticians. Some companies offer home visits
  • Ensure your home is not cluttered – ask people to help you have a clear out if needs be, so you have clear walkways
  • Make sure you wear good supportive footwear which covers your whole foot both indoors and out – avoid mules or slippery socks
  • Look after your feet or ask someone to help – book a chiropodist if needed
  • Apply for attendance allowance if you don’t already receive benefits and are over 65 to help with any additional costs to maintain your independence. Ring 0800 731 0122 to request the forms
  • Make sure your home is well lit and warm enough. Think about a night light if appropriate
  • Try and walk upright with good length steps
  • Eat a good, balanced diet
  • Ask for support to help cut down or stop drinking alcohol or smoking to reduce your risk of fractures – contact Healthy lifestyles Gloucestershire – freephone: 0800 122 3788 or visit glccg.hlsglos@nhs.net
  • Check any walking aids are appropriate and the rubber ferrules on the ends and / or the brakes are in good order
  • If you are worried about falling at home, ask the Adult Helpdesk (01452 426868) or Gloucestershire Fire and Rescue service (0800 180 4140) to arrange for an environmental / home hazards assessment or safe and well check 
  • If you are having difficulties with your hearing then inform your GP
  • If you are concerned about your memory then inform your GP
  • If you or the person you know is blacking out or collapsing rather than falling through a trip, slip or loss of balance please inform the GP so that appropriate medical assessments can be arranged.