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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Starting on Tuesday 20 August, and for the next two months, the NHS in Gloucestershire is engaging with the public on a range of ideas and potential solutions for how community urgent ‘same day’ care and specialist hospital services could be provided across the county.

Under the title Fit for the Future, discussions will centre on ideas to support faster and more convenient urgent same day advice and care, and a centres of excellence approach at Gloucester and Cheltenham hospitals.

As part of this, we are also asking people who live or work in the Forest of Dean, our colleagues, and others who have an interest in the future provision of services there, to continue to help develop ideas for the services to be provided in the new community hospital.

This follows extensive engagement and consultation with people in the Forest of Dean between September 2015 and July 2018, after which the NHS supported the recommendations of a Citizen’s Jury to build the new hospital in the Cinderford area.

Decisions have not yet been made about what services will be provided in the new hospital in the Forest of Dean, or how many beds there will be. The views of residents, colleagues and wider stakeholders will continue to shape the way plans are developed.

To support this engagement process two publications have been developed:

• Fit for the Future: Developing urgent and hospital care in Gloucestershire
• Fit for the Future: A new hospital for the Forest of Dean

As well as information to support the discussions, a survey and public ‘drop in’ events across the county, we will be holding internal events, local workshops, a public hearing, locality workshops and a Citizens’ Jury.

Through sharing information and exchanging views, the engagement period will provide a wealth of feedback to inform future planning. Both you and the public would be consulted on any significant changes that follow on from this engagement programme. 

There are a number of ways you can get involved and share your views:

• Read the booklet and complete the survey about urgent and hospital care here
• Read the booklet and complete the Forest of Dean hospital survey here
• Locality Development Workshops will be held in the Forest of Dean on various dates. To express an interest in attending, please email GLCCG.participation@nhs.net by Friday 6 September 2019