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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Routes into and out of Tewkesbury Hospital are affected by flooding. If you are planning on visiting the hospital, please consider whether your journey is essential and always pay attention to road closures and diversions. Don’t risk driving through flood water.

Useful information from Gloucestershire Police

Our officers are working with colleagues from other agencies to monitor and respond to flooding in the county today.

We’re working with @GlosRoads to put signage in place for roads closed due to flooding but please bear with us as demand is high. We have had a number of reports of people removing signs and driving through the water – please do not do this.

Appropriate advice when driving on roads that aren’t closed but affected by flooding can be found here: https://www.theaa.com/…/seasonal/driving-through-flood-water

A number of flood warnings and alerts remain in place in the county this morning. Latest picture can be found here: https://flood-warning-information.service.gov.uk/warnings

If you have been flooded, remember that accidents happen in fast flowing floodwater so avoid walking or driving in or near floodwater. Take care if you must go into flood water as there could be hidden dangers like sharp objects, raised manhole covers and pollution. Also wash your hands regularly and do not eat food that has touched flood water.

When cleaning up after a flood, ensure good ventilation if using portable indoor appliances to dry out rooms. The exhaust fumes from such generators can contain carbon monoxide which can kill in a confined space such as a home. Never use outdoor generators indoors even in the event of a power cut. Also, remember not to turn on gas or electrics until they have been checked by a qualified technician, and check with your local water company if you notice a change in your water.

Advice for anyone affected by flooding can be found here: https://www.gov.uk/…/co…/flooding-health-guidance-and-advice

A list of other useful links is below.

Anyone who wishes to report roads that are affected is asked to do this by calling 101 or 999 in an emergency.