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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

New catch up clinic dates have been announced for school-aged children who missed their school session date for the flu vaccine.

Please contact us to book an appointment slot at one of our community catch up clinics, listed below. Our booking telephone line is 0300 421 8140 and will be in operation from 9am – 4pm Monday to Friday only.

Flu can be a very unpleasant illness in children, with serious complications such as bronchitis and pneumonia. Annual immunisation provides important protection to individual children and helps reduce the spread of flu to their friends, families and the wider community, protecting younger siblings, grandparents and others who are at increased risk of becoming seriously ill from flu.

Find out more here.

Clinic Dates 2020


  • 13th January 15:45 – 19:00
    Cirencester Fire Station, Chesterton Lane, Cirencester GL7 1YL
  • 15th January, 15:45 – 19:00
    Cheltenham East Fire Station, Keynsham Road, Cheltenham, GL53 7PY
  • 20th January, 15:30 – 19:00
    Gloucester North Fire Station, Cheltenham Road East, Gloucester, GL3 1AF
  • 23rd January, 15:45 – 19:00
    Stroud Fire Station, Paganhill Lane, Stroud, GL5 4JT
  • 31st January, 15:45 – 19:30
    Rikenel Health Centre, The Park, Gloucester, GL1 1XR


  • 17th February, 9.30am – 2.30pm
    Gloucester North Fire Station, Cheltenham Road East, Churchdown, Gloucester. GL3 1AF
  • 18th February, 9.30am – 2.30pm
    Stroud Hospital, Trinity Outpatients, Trinity Road, Stroud. GL5 2HY
  • 19th February, 9.30am – 2.30pm
    Cheltenham East Fire Station, Keynsham Road, Cheltenham. GL53 7PY
  • 20th February, 9.30am – 2.30pm
    The Vale Hospital Outpatient Room 6, Lister Road, Dursley. GL11 4BA