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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.



There will be a joint Seminar, followed by decision on the location of a new Community Hospital in the Forest of Dean at 2pm on Thursday 30 August 2018 at Forest Hills Golf Club, Mile End Road, Coleford, GL167QD


Both NHS Gloucestershire Clinical Commissioning Group (GCCG) and Gloucestershire Care Services NHS Trust (GCS) are committed to ensuring that the decision making process relating to ‘Community Hospitals in the Forest of Dean (FoD)’ is open and transparent.

There will be a joint seminar held in public, starting at 2.00pm at Forest Hills Golf Club, Coleford between GCCG Governing Body and GCS Trust Board. Members of the Governing Body of GCCG and the Board of GCS will come together to receive information about the following:

* The outcome of engagement on the location of a new hospital
* Equality Impact Analysis
* Travel and Transport Analysis
* Citizens’ Jury process and recommendations

GCCG Governing Body and GCS Trust Board will then consider the information above as part of their own separate meetings.

Following on from the joint seminar, GCS will formally open their Board meeting and will consider the recommendations with a decision being made on whether to approve the recommendations, and will then close the meeting, after this item.

Thereafter, GCCG Governing Body meeting will formally open and consider the recommendations and make a decision on whether to approve the recommendations. The GCCG Governing Body will then continue the rest of its agenda.

Members of the public wishing to submit questions, should do so, using the normal business processes for Governing Body/Board meetings, in advance and in writing.

Only questions that have been submitted in advance and in writing will be responded to at the relevant board/governing body meeting.

Please send questions to the relevant organisation by Tuesday 9.00am on 28 August 2018.

Please send your questions to: Gloucestershire CCG – Christina Gradowski, Associate Director of Corporate Governance email Christina.gradowski@nhs.net

Gloucestershire Care Services – Gillian Steels, Trust Secretary email Gillian.Steels@glos-care.nhs.uk

Due to limited capacity at the venue, if members of the public would like to attend the joint briefing session or the individual board meetings, they are asked to contact the persons above. Seating will be allocated on a first come, first served basis.