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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Both the Dilke Memorial Hospital and Lydney and District Hospital are supported by a group of enthusiastic local people – young and older – who give their time freely to carry out a variety of roles, ranging from delivering cups of tea on the wards and keeping patients company, through to painting benches and helping to maintain flower beds in the hospital grounds.

Matron Mandy Hampton said: “I cannot begin to thank our volunteers enough for the contribution they make to our hospitals: they’re more than just volunteers, they’re part of the team. Volunteers provide much valued help to our staff, and an invaluable service for our patients. As nurses, we always try to make as much time as possible to listen and talk to the people we’re caring for, but sometimes it can be very hard to find the extra few minutes to stop and chat: volunteers are able to devote time to this, as well as many other things, which really helps to improve the overall experience for our patients.”

Paul Jennings, chief executive of Gloucestershire Care Services NHS Trust, added his thanks: “It always gives me great pleasure to visit our hospitals in the Forest, not just because of the beautiful setting, but because the atmosphere is always welcoming and friendly. From the patient feedback we receive, it is clear that our volunteers help to create a really positive and caring environment, and their continued support is greatly appreciated by our staff as well as by our patients and their families and carers.”

Each volunteer was given a small gift as well as a certificate of thanks on behalf of all the team at the Dilke and Lydney Hospital.

For more information about volunteering within the Trust, please contact volunteer co-ordinator Tina Thomas email tina.thomas@glos-care.nhs.uk