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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The clinic was officially opened by three descendants of George Moore, who donated the original hospital site in the 1920s, with Susan McCook Weir, Wendy Howson and Sally Morrow unveiling a commemorative plaque.

The new facilities, run by Gloucestershire Care Services NHS Trust, provide a wide range of outpatient clinics for the local community, including physiotherapy, occupational therapy, dental services and a range of children’s services.

Artwork commissioned by the North Cotswold Art In Health programme was also revealed. Glasswork by Catrin Jones, a variety of memory boxes created by David Gates and a sculpture of two Cotswold sheep by Karen Hilliard feature in the new clinic to create an uplifting environment for patients and staff. 

Welcoming guests to the open morning, Ingrid Barker, chair of Gloucestershire Care Services NHS Trust, said: “The new George Moore Community Clinic will allow the local community to access a range of healthcare clinics without having to travel to Cheltenham or Gloucester: this is in line with a new model of care for Gloucestershire where people can access the health and social care they need as close to home as possible.”

The opening was attended by a wide range of NHS staff, members of the local community and district council, as well as the Moore League of Friends who have supported the refurbishment of the clinic, including work on the gardens.

Moore Friends President Phillip Winter commented: ““The legacy of George Moore is seen throughout Bourton in the cricket field, the footbridge, the football club, the tennis club and also in our local healthcare facilities.  In 1928, George Moore donated the Moore Cottage Hospital to the local community, which was given to the NHS when it came into being in 1948. It’s really important to continue his legacy by naming this new outpatients facility after him, ensuring that his contribution to healthcare for the local community is not forgotten.”

Linda Edwards, Matron of North Cotswolds Hospital and George Moore Community Clinic said: “This clinic is central to community healthcare in Bourton-on-the-Water and we are proud of the efforts which have gone in to making this great facility available.”

The new George Moore Community Clinic is on Moore Road, Bourton-on-the-Water, GL54 2AZ, telephone 0300 421 6940. The nearest minor injuries unit (MIU) for Bourton residents will continue to be North Cotswold Hospital.