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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A project in Gloucestershire aimed at improving access to cervical smear tests for women with mental health problems has been recognised with a national award.

Well Woman Wednesdays, a collaborative programme between physical and mental health practitioners at Wotton Lawn Hospital, won the Above and Beyond category in the Cervical Screening Awards run by national charity Jo’s Trust.

The initiative has allowed women to access a well woman check-up including cervical screening within the hospital environment. Barriers to screening have been removed by offering a bespoke service for patients in a familiar setting, with a staff member they are familiar with in a no pressure environment.

An audit of cervical screening rates on Dean’s Ward prior to the programme showed around 45% had been tested, but that rose to 72% after the introduction of Well Women Wednesdays, which were commended for being ‘forward thinking’ and an example for others to build on.

Angela Willan, a physical health nurse at Gloucestershire Health and Care NHS Foundation Trust who set up the initiative last year, said: “Colleagues at Wotton Lawn are always looking for ways to improve their patients physical health care, so special thanks must go to the staff of Dean Ward who embraced this initiative and have shown constant support and commitment.”

It often requires a focused and personal plan before patients with mental health problems will consider the test, and Angela said she and her colleagues had agreed to some unusual requests to ensure women were relaxed and comfortable.

She added: “For example, one patient agreed to be tested but only on the condition that we had her favourite choice of music playing in the background – so that’s what we did! We’ve done all we can to ensure that we look out for the needs of each individual.”

Paul Roberts, chief executive of the Trust said: “Angela’s work is a perfect example of the way in which we can provide an improved service through better co-ordination of physical and mental health care. I’m delighted she has been recognised for this work, and I’m sure there are many more such opportunities to develop innovative, personalised care for the benefit of our community.”

Jo’s Trust is the UK’s leading cervical cancer charity. It runs national awards to promote testing, announcing the winners each year during cervical cancer prevention week, which this year runs from January 20-24. Nationally the number of women attending for cervical screening has been falling, and women with serious mental illness are less likely to attend.

Robert Music, Chief Executive of Jo’s Cervical Cancer Trust, said: “I would like to personally congratulate Angela and her team at Wotton Lawn Hospital for their commitment and their excellent work for a group of women who often find cervical screening very difficult.

“I hope that their work encourages others to invest in prevention campaigns. Their forward-thinking initiative provides an excellent example of what can be done locally to increase low screening uptake.”

Efforts to further increase uptake are already in place in Gloucester, with an expanded offer of cervical screening to community patients. Colleagues at Pullman Place, which is the base a number of mental health teams, have adapted their treatment room to allow the Trust to offer screening there.