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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Over 50 employers from across Gloucestershire are getting together next week at a workshop in Cheltenham to talk about the benefits of tackling mental health stigma in the workplace.

The workshop, which takes place on 10 November, will give employers an opportunity to reflect on their personal views of mental health and stigma and to pick up information and tips about how they can create a healthy workplace and reduce the risks of stress, anxiety or more severe mental ill health.

It is open to all Gloucestershire businesses and organisations and the keynote speaker, Sue Baker, Director of Time to Change, England’s programme to end mental health stigma and discrimination, will share useful insights and advice.

A number of businesses across Gloucestershire have already expressed their commitment to help their workforces become open and honest about mental health issues.

Over the past few weeks, organisations such as Gloucester Rugby, GE Aviation, Gloucester Fire and Rescue Service and Norville Group signed a pledge to ‘Tackle Stigma’ and ‘Talk Mental Health’ to support the message of World Mental Health Day in October.

Businesses have also talked to senior figures from ²gether NHS Foundation Trust, NHS Gloucestershire Clinical Commissioning Group and a ²gether service user about mental health issues such as stress, anxiety and depression over a cup of tea.

Professor Jane Melton, Clinical Director for Social Inclusion with ²gether, said: "We are really grateful to all the local businesses that have welcomed us over the past few weeks. Their commitment, interest and enthusiasm to find out more about how to encourage good emotional wellbeing is commendable.

"We want to encourage other businesses in Gloucestershire to follow their example, so that we get the whole county tackling stigma and talking mental health."

Dr Helen Miller, Clinical Chair at NHS Gloucestershire Clinical Commissioning Group said: "We can help our employees to stay well, both physically and mentally with the right knowledge and skills. Sometimes all it takes is a simple reminder that you care, or an understanding ear.

"Maintaining good mental health is really important, particularly in the context of a rapidly changing world and pace of life.

"Looking after staff and working towards reducing the stigma associated with mental health makes organisations happier and healthier. It also makes good business sense for organisations as staff who feel better cared for and supported will ultimately feel able to contribute more with a positive impact on productivity."

Mental health problems are common – but nearly nine out of ten people who experience them say they face stigma and discrimination as a result, which can be even worse than the symptoms themselves.

Time to Change is England's biggest programme to challenge mental health stigma and discrimination. Find out more at www.time-to-change.org.uk.