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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Gloucestershire is set to benefit from an extra £500k to enhance treatment, care and support for people living with dementia, their families and carers.

Community organisations across the county combined resources to respond to the Prime Minister’s ‘Challenge on Dementia’ launched in July this year which pledges additional money to support local GPs to commission innovations and best practice in dementia care.

The application was successful, and funding of £500k was awarded for two projects which will see improvements to community-based care and changes that will make Gloucestershire a more ‘dementia friendly’ county.

Hein Le Roux, Clinical Lead for Dementia on the emerging Gloucestershire Clinical Commissioning Group, said:

“We are thrilled to have won this funding. It gives us a fantastic opportunity to make a real difference to dementia care and awareness across the county. Already, it has prompted vital discussions about the current and future needs of our population.

Our projects will see organisations working together to ensure that community based services become more responsive to the needs of patients, helping people with dementia to avoid going in to hospital unless absolutely necessary and improving support to carers, who play such a vital and often difficult role.”

Lorna Robertson, Locality Manager for the Alzheimer’s Society in Avon, Wiltshire and Gloucestershire, said:
“We are delighted to be part of the successful Gloucestershire bid. We will be working together to make sure that people living with dementia and their carers are fully involved in this exciting work so that their thoughts, views and experiences influence local developments.”

Dr Martin Ansell, Clinical Director of Older Persons Mental Health Services for the ²gether NHS Foundation Trust, said:

“This is great news for the county, giving us the chance to enhance the work already taking place to support people living with dementia now, and in the future, as well as their carers. By 2013 there are likely to be around 9,000 people in Gloucestershire with dementia, so this funding is most welcome.”

Cllr Antonia Noble, Cabinet Member for People with Long Term Needs, said:

“I am delighted that we are receiving this funding for dementia. It is great that all the fabulous work that is currently conducted by the dementia care teams has been recognised nationally.”

Both projects will work innovatively with local communities to make sure that people living with dementia are included and involved. This will include positively promoting and raising awareness and understanding of dementia amongst the general public.