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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

More than 170 nominations have been received for ²gether’s latest Recognising Outstanding Contribution and Service Awards (ROSCAs).

The ROSCAs are held annually to pay tribute to the dedication of the staff and volunteers who work in mental and social healthcare across Gloucestershire and Herefordshire.

A judging panel, chaired by Trust Chair Ruth FitzJohn, had the difficult task of shortlisting the nominees down to three in each ROSCAs category.

The finalists will all attend an awards ceremony on February 27, where they will be joined by staff who have given 20 or 30 years’ service to the Trust and who will be collecting their Long Service awards.

Ruth FitzJohn said: "Once again, the standard of nominations received was extremely high and the subject of considerable debate among the judges.

"The fact that the standard was so high is testimony to the fact that we have so many dedicated individuals and teams who work tirelessly to support our service users and carers.

"I thank all of the nominees for their continued dedication, and look forward to celebrating the achievements of all of those shortlisted, as well as the long service award recipients, at our celebratory event next month."

The ROSCAs judging panel consisted of representatives of Healthwatch, service users, Trust Governors, Trades Unions and the ROSCAs sponsors.

Organisations and companies sponsoring the ROSCAs this year are Alpha Colour Printers, Midcounties Cooperative, Gloucestershire Young Carers, West of England Academic Health Science Network, and Renishaw.

Dave Oldfield, Operations Director at Alpha Colour Printers, said: "We are extremely proud to be involved in the ROSCAs and it has been an honour to be part of the judging panel, which was a very humbling process.

"There were so many people nominated for so many wonderful acts of care and kindness right through to great achievements that all went far beyond expectations of their roles and have made a real difference to the level of care being received.

"We would like to congratulate the winners and nominees as they are all worthy of recognition."

The shortlisted individuals and teams for the ROSCAs are as follows:

Service Users and Carers Choice Award

• Tracey Boden – Senior Young Onset Dementia/Community Mental Health Nurse based at Weavers Croft, Stroud

• Jan Bagnall – Senior Therapist, Stanway Centre, Cheltenham

• Lisa Bubb – Activities Co-ordinator, Laurel House, Cheltenham

Carer and Service User Involvement Award

• Jane Vickers, Community Mental Health Nurse, Cirencester Memorial Centre

• Tracie Morgan – Health Care Assistant, Willow Ward, Charlton Lane, Cheltenham

• Maria Edwards – Receptionist/ Administrator, Acorn House, Gloucester

Award for Innovation

• Elaine Tingle – West Locality Support Manager

• Sally Powell and Luisa Fernandez-Ford – Children and Young People’s Service

• Colin Baker – Ward Manager, Chestnut Ward, Charlton Lane

Best Supporting Colleague Award

• Elaine Hampson – Secretary, Colliers Court, Cinderford

• Katie Clark – Administration Officer, Collingwood House, Gloucester

• Melissa Law – Personal Assistant, St Owens Street, Hereford

Valuing Diversity Award

• The E-Mentoring Group

• Keith Springthorpe – Community Mental Health Nurse, Sherbourne House, Cheltenham

• Spirituality Group

Clinical Team of the Year Award

• Herefordshire Crisis and Home Treatment Team

• Gloucestershire Criminal Justice Liaison Team

• Oak House Team, Hereford

Non-Clinical Team of the Year Award

• Hotel Services, Hollybrook, Stroud

• Countywide Administration and Facilities Management Team

• Charlton Lane Hospital Housekeeping Team

Best Supporting Manager Award

• James Wright – Matron, Wotton Lawn Hospital, Gloucester

• Laura Pensom – Deputy Manager, Greyfriars Ward, Wotton Lawn, Gloucester

• Ruth Thomas – Assistant HR Director: Training

Unsung Hero Award

• June Hennell

• Dan Beale-Cocks

• Terry Whitehead

The ROSCAs awards evening will be held on Friday February 27 at Hatherley Manor hotel, near Gloucester.