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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

As part of Mental Health Awareness Week, we are sharing stories of how people have benefited from ²gether services.

Helen, age 40, from Gloucestershire, contacted Let’s Talk on the advice of her GP.

She said: “My GP advised me that the chronic teeth grinding I had been experiencing is often a physical symptom of underlying stress, anxiety and depression.

“I realised at this point that my years of suffering from varying degrees of depression and anxiety had to be addressed more fully than with just another course of medication.  A number of events and factors stemming from my childhood, and throughout my adult life, have contributed to my Generalised Anxiety Disorder.

“My experiences over the years, including feeling that I ‘didn’t fit in’ as a child, suffering post-natal depression, the breakdown of my marriage, and the loss of my job due to a complete breakdown, have all contributed.

“I contacted Let’s Talk and my initial contact was through a telephone consultation. Subsequently, I have started one-to-one therapy.

“Therapy has helped me unlock some of the many blanks from my life, as I have, by way of trying to cope, shut a lot out. Therapy has challenged me. I have found it very emotional but it has also been a great opportunity for me to speak about what I have been through and how this makes me feel.

“The first sessions were particularly difficult and, if I am honest, I found it hard to want to go on as it was really heightening my negative feelings and emotions.  I explained this to my therapist and she helped me understand that it is really important to allow yourself to face this. I am so glad I continued as I have learned about my Generalised Anxiety Disorder and I can now recognise my own negative thought processes and can start to try to restructure these.

“I know my ‘rules for living’ and am attempting to challenge these.  I can distinguish the difference between productive and unproductive worry; I feel less stressed about specific situations. We have discussed grief and loss, and not just in the sense of loved ones but also of physical and emotional losses; this plays a huge part in my levels of stress and anxiety.

“I feel that overall, this has not been a quick fix but it has certainly enabled me to feel optimistic that I am taking control of my anxieties.

“I would recommend Let’s Talk to other people, and have done since I started my sessions.”

If you are experiencing issues with your mental health or wellbeing, you should speak to your GP or, if you live in Herefordshire or Gloucestershire, contact Let’s Talk on 0800 073 2200. You can also visit www.talkghc.nhs.uk.