Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Worcestershire CCGs, on behalf of the Herefordshire and Worcestershire Sustainability Transformation Partnership (STP) are interested to hear your opinions on mental health, so they can ensure local strategy better meets the needs of Herefordshire and Worcestershire residents. The feedback received will help to shape the development of a new Mental Health Strategy.

Background: Across Herefordshire and Worcestershire all local health and care organisations are committed to providing the best mental health care possible. We want mental health and wellbeing to be high on our local agenda, to ensure members of our communities are aware of mental health and to recognise issues in individuals, and to be able to support or signpost appropriately.  When things get harder or more serious we want our specialist services to be equipped to provide support as early as possible, with a focus and commitment to recovery.

Organisations across our two counties are working together in partnership to provide services which are safe, effective and sustainable. We think it is important for people to be able to get help and support as early as possible and to live healthy and independently for as long as they can. When more support is needed, we want people to be able to access services quickly, in the right place at the right time.

The three Clinical Commissioning Groups (CCGs) in Worcestershire are working on behalf of the Herefordshire and Worcestershire Sustainability Transformation Partnership (STP) to set out a Herefordshire and Worcestershire Mental Health Strategy.  We are interested to speak with local people,  staff and partners to better understand your views on mental health, so that we can ensure the new strategy meets the needs of local people. We are hoping to gain a greater understanding of what you think works well and where we need to make improvements.

Your views will build upon previous engagement work that has been carried out, but will provide us with an opportunity to work with patients, stakeholders and the wider community to understand what more we need to consider. This is an opportunity to work together to shape our mental health strategy over the next few years, to ensure mental health awareness is embedded across our communities, and to develop new and existing services so that people can get the help they need to support them in their recovery. We plan to undertake more specific engagement exercises in the near future, allowing us to work together to coproduce solutions.

Give your views

There are various ways you can be involved and give your views. Please see below:


Open from Tuesday 1 October 2019 until 12.00pm, (midday) Tuesday 12 November 2019.

The survey can be found here: https://www.surveymonkey.co.uk/r/thementalhealthstrategy

It should take no longer than 5 minutes to complete. All responses will be anonymous. If you would like a paper copy of the survey or the survey in different format, please email worcs.engagement@nhs.net or call 01905 681978

Listening events

If you would prefer to give your views in person, please book a place at one of our listening events.

The aim of the listening event is to explore what patients, service users, carers and members of the public think is working well for people with a mental health condition in Herefordshire and Worcestershire (this could be a service, a team, how to access information or help, or anything else that you think works well). We will also be listening to what you think does not work so well or anything else that you think that needs improvement. We will be asking to hear your views on what you think the Mental Health Strategy should focus on.

Please be aware that this listening event is aimed at opening the conversation about the STP Mental Health Strategy and to identify any gaps in the system, across the two counties. Specific engagement and coproduction exercises are planned in the new year.

There are also listening events for staff, partners and members of organisations. If you would like more information about these, please contact worcs.engagement@nhs.net or call 01905 681978.

Email – You can send in your comments to worcs.engagement@nhs.net

Telephone – You can call us with your comments at 01905 681978