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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Mark Parsons, head of estates at Gloucestershire Care Services NHS Trust, explained: “The flooding has now subsided at the hospital and Howells Road car park has been reopened for vehicle access.  Weather permitting, this will remain open until the works are finished for deliveries, emergency vehicles, patients and their visitors.   Please can we ask all drivers to use the Howells Road entrance rather than Barton Mews to access the hospital, to minimise inconvenience to the residents.  Please note that pedestrians will still only be able to access the hospital through Barton Mews.” 
Works underway
The demolition of the previous hospital building has been completed, and contractors are working to complete further car parking and a new entrance route from Barton Road.  As part of these works, the Barton Road entrance to the hospital has been closed from Friday 14 February. 
It is expected that the works will take approximately 8 weeks, weather permitting, and Seddons, the contractors, will be keeping us informed of their progress.
The community office on the hospital site will be accessible for pedestrians via the entrance door on Barton Road only.

Grateful to local residents
Julie Ellery, Matron of Tewkesbury Community Hospital said: “We still have porters on hand to help manage the flow of vehicles during peak times, which will hopefully ease pressure for patients, visitors and relatives.  We appreciate that the flooding has caused additional issues, and we would like to thank the residents of Barton Mews for their patience and understanding throughout the construction of the hospital and while these final works are underway.”