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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The annual report from the Directors of Infection Prevention and Control, Trish Jay and Dr Philippa Moore, was accepted by the Trust Board on 25 June 2012.

The report summarises the infection control activities over the year of 2011-12 and concludes that the infection control risk in the Trust remains low and that the Trust remains compliant with the Health and Social Care Act: Code of Practice on the prevention and control of infections and related guidance (The Hygiene Code).

Key points from the report include:

  1. During 2011-12 mental health services in Gloucestershire and Herefordshire were merged
  2. Hand hygiene compliance across the whole service exceeded its target of 90%
  3. Cleaning measurements improved during the year
  4. There were no MRSA infections and only two patients who were screen positive for colonisation
  5. There were no cases of Clostridium difficile across the organisation
  6. There were five outbreaks of diarrhoea and vomiting during the year on different inpatient wards, probably related to Norovirus
  7. Compliance with water management controls was improved during the year with the establishment of a Water, Environment, Equipment, and Buildings (WEEB) group to oversee issues
  8. Measurements around the good use of antibiotics have improved over the year and, following the merger, data is now collected from all areas including HMP Gloucester
  9. All infection control services including liaison and advice, audit, teaching, etc were maintained across all areas during the year

To read the full report click here.