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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.


Information for Parents and Families

Who are we?
As part of Gloucestershire’s Children and Young People’s Physiotherapy Service we have physiotherapists who work in the Children’s Centre in Gloucestershire Royal Hospital. These physiotherapists aim to support children & young people who are in hospital by providing them and their families with support, advice and physical intervention to promote optimum outcome for the child and their family during their hospital stay and often on their return home.

What do we see?
We see any child or young person who has been admitted to the Children’s Wards at Gloucestershire Royal Hospital who require physiotherapy intervention. This may be following surgery, for a chest condition, following a broken bone or receiving oncology treatment. We also have a physiotherapist who works with young babies and their families on the neonatal unit.

What to expect?
We aim to provide an effective, safe, high quality service and work closely with other healthcare staff on the children’s wards. A physiotherapist will provide assessment, advice and physiotherapy treatment to promote the rehabilitation of each individual.  Treatment is planned around the child and families’ individual needs. The length and frequency of the treatment will vary for each child and condition.

When can I be seen?
The physiotherapy in-service operates from 8.30am to 4.30pm, Monday to Friday, excluding Bank Holidays.#


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Specialist Service Lead for Children and Young People’s Physiotherapy
Stacey Rees
Tel: 0300 421 6972

Cheltenham Locality
Cheltenham General Hospital        0300 422 3041
George Moore Clinic                      0300 422 3041
Independent Living Centre             0300 422 3041

Gloucester Locality
Quedgeley Clinic                            0300 421 6973
Gloucestershire Royal Hospital      0300 421 6973
Newent Clinic                                  0300 421 6973

Forest of Dean Locality            
Dilke Memorial Hospital                0300 421 8570

Cotswold Locality
Stroud General Hospital              0300 421 8031
Vale Community Hospital             0300 421 8494
Cirencester Hospital                     01285 884677

Special Schools
The Milestone School                 01452 311141
Betteridge School                       01242 514934
Paternoster School                      01285 652480
Heart of the Forest School          01594 822175