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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The quality of acute mental healthcare in Gloucestershire has been praised by Dr Páll  Matthiasson who is the Chief Executive of Iceland’s National University Hospital and Iceland’s national mental health services.

Dr. Páll Matthíasson was visiting ²gether NHS Foundation Trust (²gether) on a special fact finding mission with a delegation of senior clinicians and service specialists from Iceland. 

The Trust’s Psychiatric Intensive Care Unit (PICU) and Low Secure Services provides specialist care for patients who need a safe, supportive environment for a defined period of time. The model of care and the new physical environment at Gloucester world class “Greyfriars” PICU was of particular interest to the international visitors.

Speaking after the visit, Dr. Páll Matthíasson said: “The exemplary services provided at Gloucestershire’s Psychiatric Intensive Care Unit is an inspiration”.

Greyfriars PICU has attracted worldwide attention since its opening in 2010. It has been described as ‘the best in the world’ and has attracted national and international visitors, aiming to learn from the quality of care provided locally and the substantial research and unique safety and environmental features at Greyfriers.

Roland Dix Consultant Nurse said: “It was a real pleasure to welcome Dr. Matthíasson and his team. We have a great team locally and it is testament to all those involved in the delivery of our services, that international colleagues are keen to learn from our hospital’s physical environment and the model of care we have developed”. 

James Wright, Manager at ²gether’s PICU said “Gloucestershire can be proud of its psychiatric care services which have been acknowledged widely as amongst the very best available.”

Dr. Matthiasson continued: “The work being achieved in Gloucestershire will help guide and improve clinical settings in Iceland”.