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Covid 19 Information

Please visit www.ghc.nhs.uk/coronavirus/



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams. The teams work with those aged from 11 upwards.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

Mental health services in Herefordshire are now provided by Worcestershire Health and Care NHS Trust. 

Visit their website to find out where to get help – www.hacw.nhs.uk/urgent-help

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The end-of-life room at Charlton Lane Hospital has been transformed, thanks to the Cheltenham office of a global technology company.

As part of their ongoing support for local medical charity Cobalt, staff from IRESS have been doing volunteering work with local dementia patients. This has been as part of Cobalt’s charitable objectives to improve dementia patient wellbeing.

Last year, various members of the IRESS team took on a garden refurbishment on Willow Ward at Charlton Lane Hospital, and this year the team returned to transform the end-of-life room on the ward.

The project was managed by Lorraine Wood, from IRESS, and took approximately ten members of the team four days to complete the work, with a grand opening and party held on Thursday 11 July for the patients, their families and staff. The team have made huge efforts to make the room a calm and relaxing space for patients and their families alike.

IRESS painted a beautiful mural in the room and provided soft furnishings to add comfort; they also gifted lots of travel toiletries for visitors, picture frames with changeable images dependent on the patient’s particular interests, electric candles and a digital photo frame and CD player. The IRESS team also added a painted mural of a water pump in the garden in memory of staff member Patrick, who recently passed away. The room opens up onto the garden that was refurbished by the team last year, making this space an open and serene area for patients at their end of life and their families.

Tracy Creswell, Ward Manager, said: “We’re very grateful to the IRESS team for all their hard work in transforming our end-of-life room on Willow Ward. The room is a calm and relaxing space, which will benefit patients and their loved ones at what can be a highly emotional time. The team’s thoughtful touches, such as the picture frames where the images can be changed, and the CD player, mean the patient can spend the end of their life surrounded not only by their family and loved ones, but by the comfort of familiar sounds and images.”