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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A major exercise has been launched by health and care partners in Gloucestershire to engage with staff, service users, carers and the public on how to tackle the challenges of the future.

Called ‘Joining up your Care’, the initiative sets out major issues such as an ageing society, more people living with complex illness and long term conditions, increasing demand for services and limited money available.

In their Engagement Booklet, health and care leaders outline ideas on:
· prevention and self care
· developing community services and support and;
· joining up services.

Using a set of open questions, Joining up your Care also invites staff, community partners, service users, carers and the public to give their views on what should be done to meet the challenges.

Those taking part can feedback and view ‘Jack’s Story’ on line at: www.gloucestershireccg.nhs.uk which describes how joined up care could work based on a real life scenario. 

A range of other character stories will be added to the web pages’ ‘community care and support map’ throughout the 8 week engagement period and the exercise will include community partner events, public drop in sessions and community visits from the Information Bus.

Clinical Chair of NHS Gloucestershire Clinical Commissioning Group, Dr Helen Miller said: “The NHS and care services are at a major crossroads both in Gloucestershire and across the country. We want to go down a road which leads to a sustainable future where we can provide more joined up services wrapped around the patient and safe, high quality specialist services when needed.

“To do this, we need to move forward with a truly shared vision of what good joined up care and support looks like.

“We would like to encourage as many people as possible to get involved and help make a difference. In previous conversations, we have received some great ideas which have helped influence the choices we have taken. We look forward to receiving more helpful views and ideas.”

Copies of the engagement booklet, ‘Joining up your Care’ are available from a wide variety of public places, including GP surgeries, pharmacists, council buildings, hospitals, libraries and on-line at www.gloucestershireccg.nhs.uk.

Public drop in events, visits from the Information Bus and tweet chats will be promoted through the local media and on the website above.  

Feedback will be used to help develop commissioning plans in the Spring.