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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A conference held in Gloucester was aimed at raising awareness of the issues faced by people with learning disabilities who are going through the criminal justice system.

The event, entitled ‘Justice for All’, attracted more than 130 people to Police Headquarters at Waterwells, Quedgeley, on Monday (June 23).

The Mental Capacity Act, Autism and communication difficulties were all discussed, and attendees also heard from an ex-offender about his experience of going through custody, the courts and a prison term.

Jonathan Thomas, from ²gether NHS Foundation Trust, Chairs the Gloucestershire Learning Disabilities and Criminal Justice Group, which organised the event.

He said: “Our group was formed in 2009, following the Bradley Report, to raise awareness of the very real difficulties people with any form of learning disability or difficulty can face when they become part of the criminal justice system.

“From being arrested and taken into police custody, right through to serving a prison term, if you cannot understand what is being asked of you, follow instruction or communicate with officials or fellow prisoners, you are at risk of being at a significant disadvantage.

“We know that approximately 30 per cent of people in the criminal justice system have some form of learning difficulty and our group has been working for five years now to make sure their needs are considered here in Gloucestershire.

“We had a wide range of organisations represented at this event, including police officers, court staff, magistrates, custody officers and probation staff, so we’re really pleased the agencies here are taking the issue seriously.”

Speakers at the conference included Police and Crime Commissioner Martin Surl, who gave the opening remarks.

The Gloucestershire Learning Disabilities and Criminal Justice Group is comprised of organisations including ²gether, Gloucestershire Police, Tascor, Independence Trust, the Probation Service, Mencap and Guideposts.