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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The new Trust, formed on 1 April 2013, was previously the ‘provider arm’ of NHS Gloucestershire. As part of government reforms to the NHS and along with all primary care trusts in England and Wales, NHS Gloucestershire has now been abolished and its commissioning responsibilities have been passed to Gloucestershire Clinical Commissioning Group, and its operational services to this new NHS Trust.

Gloucestershire Care Services NHS Trust provides a wide range of services to around 600,000 people in local communities across the county, with services including district nursing, health visiting, school nursing as well as specialist services such as sexual health, cardiac care, intravenous therapies, telehealth and dentistry. The Trust also delivers adult social care services on behalf of Gloucestershire County Council.   The new Trust also manages the county’s seven community hospitals. Working closely with local GPs and Gloucestershire Hospitals NHS Foundation Trust, the Trust provides in-patient care as well as a range of out-patient clinics and services, including Minor Injuries Units at each of the seven hospitals.

The future for community health and social care in Gloucestershire is bright, according to Penny Harris, chief executive of Gloucestershire Care Services NHS Trust: “Becoming a NHS Trust is the beginning of an exciting new journey for Gloucestershire Care Services, one which will continue to involve our staff, patients and service users in developing innovative and effective ways to improve, shape and deliver our services to local communities.”  

“Perhaps our most significant recent innovation has been the introduction of integrated health and social care community teams. Working in partnership with Gloucestershire County Council, we have been able to bring together occupational therapists, physiotherapists, social workers, reablement workers and community nurses to work as one team to serve their local community.  GPs also play a pivotal role in this co-ordinated approach to care, which is beginning to deliver real benefits for local people through better coordination of services between health and social care.”

Praising the dedication of the Trust’s three thousand six hundred staff, Penny Harris commented: “Our staff go the extra mile every day in their roles and are committed to providing compassionate care of the highest quality. I am constantly impressed by the energy and enthusiasm of our staff to improving services and embracing change, and it is to their great credit that we can look to the future with renewed confidence as a NHS Trust.”

A number of new or improved clinical services are being introduced across all community hospitals, which will continue to play a valued role in their local area.

At Lydney and District Hospital, for example, podiatric surgery is now available and a new audiology booth donated by the League of Friends will increase the number of audiology clinics offered to local people. The Trust has newly-built hospitals at the Vale Community Hospital and North Cotswold Hospital, where a soundproof audiology room has been installed recently to improve services for patients with hearing impairment. An intravenous therapy service (including blood transfusions) has also been introduced alongside the Trust’s specialist community team. The new George Moore Community Clinic at Bourton is now providing outpatient services. A new Tewkesbury Hospital will be opened later this year to provide modern, purpose-built facilities for the local community. Stroud General Hospital has also undergone a major refurbishment recently and building work at Cirencester Hospital will provide an extension to the Minor Injuries Unit.

Penny Harris commented: “Major investments in our hospital buildings, new ways of working with partner organisations and a focus on continuous improvement means we are well-placed to offer local people the highest quality of care, close to their home. “

Penny added: “Our focus as a new Trust will continue to be on what matters most for patients and service users, providing high quality health and social care for our local communities.”

Photo: Staff representing a range of service areas with (centre, left) chief executive Penny Harris and (centre, right) Ingrid Barker.