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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Stress is something we all encounter in our day to day lives but you don’t have to suffer alone.

That is the message from ²gether NHS Foundation Trust’s Let’s Talk service.

It is important that you recognise when you are under stress and that it may be harmful. Most of us recognise the symptoms of stress as feeling anxious, worrying more than usual, not being able to concentrate, and not sleeping well but we don’t always take our feelings of stress that seriously, assuming either that it is part and parcel of life or that it will pass.

To help people struggling with stress, anxiety or depression in Gloucestershire ²gether NHS Foundation Trust provides a Let’s Talk service for people across the county.

Let’s Talk is Gloucestershire’s Improving Access to Psychological Therapies (IAPT) service and offers information, guidance and talking therapy for people who are feeling stressed, anxious or depressed.

Alison Sedgwick-Taylor, Clinical Lead for the IAPT service, said: “Let’s Talk is all about getting help early and quickly. You are not alone if you are struggling with anxiety or depression – one in four of us will experience these problems at any one time.

“We all go through difficult times and sometimes our problems can start to affect our day to day lives. You may find yourself crying a lot, getting snappy, not being able to concentrate or avoiding things you used to find easy. You may find it difficult to work or take no pleasure from everyday activities.

“It is important to recognise early signs that you are not yourself and seek help. Talking therapies can help you feel more positive and in control.”

Anyone over 18 years old with depression and/or anxiety disorders and living in Gloucestershire, can access Let’s Talk. This may include panic attacks, agoraphobia or other phobias, feeling overly anxious or stressed about being in social situations or about your health. You may think you need some help to cope after a traumatic event or that you have recurrent, unwanted thoughts (obsessions) and/or repetitive behaviours (compulsions).

The service delivers National Institute Clinical Excellence (NICE) compliant interventions, primarily Cognitive Behavioural Therapy (CBT). Information and low intensity guidance is offered over the phone, via home computer or through attendance at a local college course.

Reading material is available through libraries and the Let’s Talk website http://www.talk²gether.nhs.uk/ and you can now download a unique mobile app to monitor your mood – the Moodometer.

Service users can be referred by their GPs or refer themselves to Let’s Talk on 0800 073 2200. You can access the service by:

    • Talking with your GP or another primary healthcare professional such as a practice nurse, district nurse, health visitor or midwife
    • Telephoning 0800 073 2200, 8.30am-5.30pm Monday-Friday. Please have your NHS Number ready when you call
    • Logging on to http://www.talk²gether.nhs.uk/
    • Writing to: Let’s Talk IAPT Services, 121-131 Eastgate Street, Gloucester, GL1 1PX
    • The Moodometer can be downloaded free of charge from the AppStore

Why not take the first step and access the Let’s Talk service on this year’s Stress down Day on 4 February 2011.