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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

²gether NHS Foundation Trust (²gether) and Herefordshire County Libraries are backing a national initiative aimed at helping people to understand common mental health problems – and are working together to make sure that the self-help books are easily accessible to all.

The Books on Prescription scheme includes a number of books which provide guidance for people with stress, anxiety and depression.

Launched on World Book Day (5 March, 2015), the recommended self help books will now be highlighted on posters across the county and more easily identified by a sticker on the relevant books’ front cover. The stickers include details on how to contact Let’s Talk, the county’s local NHS talking therapy service, for people who may need additional support.

Elaine Davies, Clinical Lead for ²gether’s Let’s Talk service, said: “We’re delighted to have teamed up with Herefordshire’s Library Service. In addition to the free courses and help we offer, providing easy access to recommended books can help to provide additional guidance and support to help manage low mood and anxiety.

The reading list is recommended by Herefordshire’s local NHS including therapists working within ²gether’s Let’s Talk Improving Access to Psychological Therapy (IAPT) service, as well as family GPs and other health professionals including psychologists and psychiatrists. All of Herefordshire’s public libraries stock the books.

Anne-Marie Dossett, Librarian at Hereford library said: “The Books on Prescription scheme has been going for some years and we get many positive comments about how informative and helpful the books can be.  We have also expanded the collection to include books about dementia at Hereford Ross and Leominster libraries”. 

Elaine continued: “One in four people in the UK will experience some kind of mental health condition over the course of a year. Our aim to provide people with the help they need quickly. That is why this is such an important partnership for our county.”

Books are available at all public libraries in Herefordshire.

More details about the Books on prescription scheme can be found at www.herefordshire.gov.uk/bop

Let’s Talk can be contacted by telephone on 0800 073 2200 or by visiting the course booking website at www.²gether.nhs.uk/feelbetter