Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The Lord-Lieutenant of Gloucestershire received a warm welcome yesterday (Tuesday 18 June 2019) when he arrived at Vale Community Hospital in Dursley to perform the official opening of its brand-new specialist Stroke Rehabilitation Unit.

The inpatient facility, located within Peak View Ward, first opened its doors in February this year. With 14 specialist stroke beds and six general community beds, the unit offers care and support to stroke patients no longer in need of specialist medical care in Gloucestershire Royal Hospital (GRH), but who still require stroke rehabilitation that cannot be delivered at home.

It is staffed by a multidisciplinary team including nurses, physiotherapists, speech and language therapists, occupational therapists, doctors, a psychologist, rehabilitation assistants and hotel services.

When performing the unveiling of the commemorative plaque, Lord-Lieutenant Edward Gillespie, said: “I am enormously impressed by the vision of the Stroke Rehabilitation Unit, and how this special facility bridges the gap in post-stroke care in Gloucestershire; enabling people who have suffered a stroke to have the best possible recovery, receiving rehabilitation in a specialist unit.

“My congratulations go to everyone who has brought this valuable project to a successful reality. This is an outstanding example of collaboration between Gloucestershire Care Services NHS Trust, Gloucestershire Hospitals NHS Foundation Trust, Gloucestershire Clinical Commissioning Group, community organisations and patient representatives.”

Plans for the Specialist Stroke Rehabilitation Unit came about following the findings of an NHS Gloucestershire Clinical Commissioning Group review which examined the stroke rehabilitation pathways in Gloucestershire. The report concluded that although there were lots of elements of really good service provision within the county, there wasn’t a seamless pathway for stroke rehabilitation.

Angela Dodd, the Therapy Lead for the new unit, said: “This specialist facility is a centralised, co-ordinated unit where we can focus our resources.

“By providing a community bed-based service here at Vale Community Hospital, we aim to continue the rehabilitation journey for patients following a stroke in a suitable, fit-for-purpose environment.”

If it is safe and effective to do so, a person no longer requiring inpatient specialist rehabilitation will receive ongoing support in their own home from community stroke specialist nurses, or the Early Supported Discharge (ESD) community team. This comprises community stroke specialist nurses, specialist therapists and rehabilitation assistants.

Ingrid Barker, Chair of Gloucestershire Care Services NHS Trust, which manages Vale Community Hospital, said: “The opening of the Stroke Rehabilitation Unit here at Vale Community Hospital means Gloucestershire now has its own dedicated community stroke rehabilitation service for the first time. This will be an invaluable and welcome resource for the people of Gloucestershire.”

  • For a picture round-up of the official opening, visit our Facebook page here.