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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Make boosting your mental health and wellbeing your number one resolution for 2015 – that’s the message from experts at psychological therapy service Let’s Talk.

At this time of year, our thoughts often turn to what we want to do differently over the next 12 months. Many people pledge to lose weight, others hope to give up smoking or get more exercise.

Our mental wellbeing should also be a high priority, because if you don’t feel emotionally well, you won’t feel happy and fulfilled in your personal, professional or social lives.

Let’s Talk is a completely free service from the NHS that can help, and Community Services Manager Rosemary Neale said now was the perfect time to think about taking the first steps towards making a change.

"With a New Year just beginning, we have the perfect opportunity to make a fresh start," Rosemary explained.

"Conditions such as anxiety, depression and stress affect 1 in 4 of us, but there is absolutely no reason to suffer in silence and allow these things to prevent us enjoying our lives to the full.

"We provide advice over the telephone, but also one to one support in person as well as courses run in groups.

"With the wide range of services we offer, there’s no need to struggle on alone. Taking the first step is the hardest part, but now is the ideal time to do it."

Let’s Talk is an Improving Access to Psychological Therapy service (IAPT). Provided by ²gether NHS Foundation Trust, all of its services are completely free.

The courses provided by Let’s Talk include:

Stress and Anxiety

Low Mood

Emotional Wellbeing

Obsessive Compulsive Disorder

Irritable Bowel Syndrome


Low Self Esteem


Fibromyalgia and Chronic Fatigue


Courses are run all over Gloucestershire and Herefordshire, including in Ross, Tewkesbury, Gloucester, Cheltenham, Stroud, Hereford, Leominster, Cirencester, and Moreton-in-Marsh.

The service can be contacted on 0800 073 2200, and courses can be booked either over the telephone or online at www.²gether.nhs.uk/feelbetter