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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Daisy first began to experience mental illness after an encounter with a spirit healer at Glastonbury Festival, when she was 21-years-old.

She now considers herself to be 80 per cent recovered, and attributes this to not only hospital treatment and medication, but also to her own understanding of mental health and different models of treatment.

Daisy explained: “After meeting the spirit healer, I started to have negative experiences and was given a diagnosis of psychosis.

“I had hospital treatment and was given medication; I didn’t like the mental health system at this time as I felt it was too psychiatric focused.

“Since the recovery model has been introduced, and I’ve had the opportunity to work as an expert by experience with ²gether, working with the system has helped me to better understand it.

“My work as an expert by experience helped me to consolidate my own experiences and also aided my recovery. I went in to help services develop, and this also resulted in helping my own recovery.

“I’d say I’m 80 per cent recovered and am both thriving and surviving.

“For a long time, I was in survival mode – I called it zombie apocalypse mode – and this was my baseline.

“I came out the other side, into the recovery phase and started thriving.

“There are so many people working in the trust who inspire me and they give me hope. Hope is huge. It can make or break your recovery.

“I have experienced stigma and discrimination in the past, but I have also experienced a lot of support and understanding. I am a whole person, not just my illness.

“If people are having a bad day or a tough time, I would give them the advice my grandma gave me: give yourself a treat. It doesn’t have to be anything big, but treat yourself; look after yourself.

“If you are worried that you or someone you know is experiencing mental illness, don’t panic. Help and support is out there.”

Daisy has Post Traumatic Stress Disorder (PTSD) and bipolar disorder.

Help and support

Our Let’s Talk service can offer help and support if you are suffering with PTSD, please visit www.talkghc.nhs.uk for more information. You can refer yourself to Let’s Talk or you can ask your GP to refer you.

If you think you may have bipolar disorder, you should visit your GP who will be able to help you further. If your GP agrees, they will refer you to our services so you can be assessed and given help and support. For further information about bipolar disorder, please visit ghc.nhs.uk/conditions/bipolar-disorder.