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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

I’m a first year student at the University of Gloucestershire training to be a mental health nurse. I’m 6 months in to the course now, and I’m on my second placement. I’ve had the pleasure of working with the research team and I now work on a mixed acute ward which looks after working age patients. The course is a mixture of theory and practice with a particular focus on looking after yourself and making yourself and your own health a priority. After all, if you aren’t well in yourself, what good are you to other people? I have already learnt so much about myself, developed resilience I never knew I had, whilst continuing to learn how to demonstrate compassion to the patients I see.

No two days are the same, and as cliché as that sounds, it really is true. Every day brings a new challenge, and that means sometimes stepping outside of your comfort zone, but it isn’t done without masses of support from those around you, willing you to do well. So far, both my placements have been more than accommodating, and I really do feel like part of the team.

During my studies I have met such a diverse range of individuals, and everybody has a story to tell. Most people have a reason for wanting to train to become a mental health nurse. There isn’t a one fit box for what makes you a good mental health nurse, everybody has their own strengths and life experiences which make them suitable for the role.

I put off studying to be a mental health nurse for a long time, because of my own anxieties. I now realise I didn’t need to be so apprehensive. I have been inundated with support from my lecturers, mentors and 2gether staff whilst having met the most wonderful bunch of like-minded people studying alongside me.

Penny is a first year mental health nursing student at the University of Gloucestershire.

Join the conversation on Twitter – #MHNursesDay

Find out more

Want to know more about the path to becoming a mental health nurse? Visit healthcareers.nhs.uk

Find out more about the University of Gloucestershire degree course here.