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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Herefordshire and Worcestershire are one of only 12 areas across the country that will benefit from significant additional funding for community mental health as part of the implementation of the NHS Long Term Plan.

Announced nationally on Sunday 29 September, the Herefordshire and Worcestershire Sustainability and Transformation Partnership (STP) will share £70 million with 11 other ‘early implementer’ sites across England that will be used to test new models of care for young, working age and older adults over the next two years. This will have a powerful and positive impact on patients across the two regions.

The NHS Long Term Plan, published in January this year, made a commitment to transforming mental health services so that people with severe mental illnesses (SMI) are able to access better care, closer to home.

More specifically, the NHS Mental Health Implementation Plan 2019/20-2023/24 sets out how NHS England and NHS Improvement will work with local systems to develop new integrated models of primary and community mental health care, which will mean that at least 370,000 adults and older adults per year nationally will have greater choice and control over their care, and be supported to live well in their communities.

In addition, the 12 sites developing new models will also improve timely access for people who need care by testing four week waiting times in line with the Clinically-led Review of NHS Access Standards.

Sarah Dugan, Chief Executive of Worcestershire Health and Care NHS Trust said: “I am delighted that we have been successful in securing this national funding for Herefordshire and Worcestershire for the next two years to enable us to be an early implementer for this important transformation.

“We are committed to working in partnership with our Primary Care Networks to develop and deliver a new model of outstanding mental health care in our community so that people with moderate to severe mental illness will be supported to live well in their communities, with access to better care, closer to home.”

Simon Trickett, Accountable Officer of the Herefordshire and Worcestershire NHS Clinical Commissioning Groups said: “Our successful bid will enable Herefordshire and Worcestershire to achieve a significant shift in how people with severe mental illnesses across the region can access the care they need closer to home. This is fantastic news for people across the two counties.

“Our share of the £70 million is expected to be just over £5 million over two years, allowing us to be seriously ambitious in our approach to community mental health during the two-year testing phase.  We will also look to improve timely access for people who need care by testing four week waiting times.”

As one of the early implementer sites, Herefordshire and Worcestershire will also use the funding to maintain and develop new services for people who have specific or additional needs, including complex mental health difficulties and will test models that include adult eating or personality disorders.

Latest updates

Find out the latest updates on the project