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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Gloucestershire Health and Care NHS Foundation Trust’s innovative work to understand the impact and value of healthcare costing on patient care has won them a prestigious national award.

Gloucestershire Health and Care NHS Foundation Trust (GHC) was awarded the Costing Award at the National Healthcare Management Finance Awards (HFMA) in central London. The prestigious annual awards celebrate excellence in financial departments across the NHS.  GHC was chosen to receive the accolade from a strong shortlist from across the UK.

The award recognised GHC’s groundbreaking work in combining business intelligence and patient costing data to help clinicians improve services. The work has involved numerous teams within the Trust, including frontline clinical colleagues, costing and finance, and IT. Together, they have worked to analyse the data that the Trust gathers, and look at how it can be applied to delivering better care for patients, through understanding a patient’s journey through services, and how they move between different services the Trust offers. This will enable teams to take proactive measures and adapt treatment to try to prevent regular readmission to services, or a patient having contact with numerous different teams at different times.

This has seen the Trust become one of only four trusts in the country to earn EVO Bronze accreditation from the Healthcare Costing for Value Institute. The EVO evaluation team described GHC as the leader in this field among England’s mental health, community health and combined mental and community health trusts.

Iain Cockley-Adams, Deputy Director of Adult Community Services, GHC, said: “We are very proud to have been given this award. Simply being on the shortlist was a fantastic achievement and winning the award is a real recognition of the national significance of our work to advance the development and use of patient-level costing in the community sector. We will now be building upon this work across the Trust, continuing to put our patients and service users at the heart of all we do.”

Jenny Richards, Senior Planning and Costing Manager, GHC, said: “This award is the result of a huge amount of work, not just from the Costing Team, but also from operational and clinical teams, and the dedication and commitment of our frontline staff, who can clearly see that the data we are producing is key to better patient care, better patient outcomes and better value for money. It’s also a result of our inquisitive approach with the data, with crucial support from our Director of Finance, Sandra Betney.”

The judging criteria for the Costings Award were:

  • A measurable improvement in the quality of costing processes and costing data
  • Recognition of the importance of costing within the organisation
  • The effect the improvement has had on the wider organisation and on the patient / service user experience
  • The level of partnership between finance and non-finance staff in the development of robust costing information.

A total of eight awards were given, ranging from the Innovation Award to the Finance Director of the Year Award.

HFMA outgoing president and chief finance officer at Lancashire and South Cumbria NHS Foundation Trust, Bill Gregory, said: ‘We were pleased to receive a very high-calibre of entries for the National Healthcare Finance Awards. NHS staff across the country are working extremely hard to innovate, lead by example, and ensure good quality healthcare. It is important to celebrate their commitment and the dedication of sector leaders. Huge congratulations to Gloucestershire Health and Care NHS Foundation Trust for this well-deserved achievement, which once again highlights the strength of our NHS staff.’