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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Dads in Herefordshire and Worcestershire can now prepare for parenthood with a new online resource called DadPad, because babies don’t come with an instruction manual! Photo of the Dad Pad App

DadPad is an information pack developed by dads for dads is helping fathers in Herefordshire and Worcestershire prepare for family life and tackles the mental health issues which can affect new parents.

It covers a range of issues, such as the support dads can give while mums are breastfeeding, being aware of perinatal mental illness and the anxiety and frustrations that come with parenthood, as well as hands-on advice on issues like nappy changing. Its aim is to provide new fathers across Herefordshire and Worcestershire with guidance on how to develop the mind-set, confidence and practical skills needed to meet their baby’s physical and emotional needs.

Christobel Hargraves, Chair of Herefordshire & Worcestershire Local Maternity and Neonatal System (LMNS): “We want to continue to improve the maternity experience for women and their families, and give every child the best start in life – so we are delighted to have commissioned this fantastic new resource which compliments this aim. There is traditionally lots of information, advice and support available for new mums, but often dads can feel equally unsure or overwhelmed. DadPad will help reduce anxiety for new dads in a number of ways – for example by helping them get involved with their baby’s care and gain confidence; learn how to create a strong bond; and build a stronger family relationships, as well as providing links to other sources of information and advice.”

DadPad was developed with the NHS by Inspire Cornwall CIC – a Cornish-based community interest company – it gives new dads and dads-to-be the knowledge and practical skills necessary to support themselves and their partner, so babies get the best possible start in life.

Julian Bose, Director of Inspire Cornwall CIC says: “We are excited to be launching DadPad, a bespoke new app for dads-to-be and new dads across Herefordshire and Worcestershire. DadPad was created because babies don’t come with a set of instructions, and dads told us that there was important information that they wanted to be given on what to expect and how to care for their baby. We listened to what dads, their partners and health professionals asked for and combined it all in the DadPad.”

Specialist perinatal mental health support in Worcestershire is provided by Worcestershire Health and Care NHS Trust, who recently launched ‘Now We’re Talking for Parents’ Mental Health’ campaign to raise awareness of perinatal mental health and encourage pregnant women and families to talk and seek support when experiencing moderate to severe mental health difficulties.

For more information about the Perinatal Mental Health service visit www.hacw.nhs.net/perinatal

You can follow the team on Twitter @WHCT_perinatal and on Facebook @WHCTperinatal