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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Professionals from across Gloucestershire have come together to hear about a new local campaign which is helping parents build their baby’s brains right from birth.

The campaign, based on the NSPCC’s ‘Look, Say, Sing, Play’ approach, has been launched across the county in partnership with  NHS Gloucestershire Clinical Commissioning Group, Gloucestershire Hospitals NHS Foundation Trust, Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust, Home-Start in Gloucestershire, Peter Lang Children’s Trust, and The Friendship Café.

The campaign aims to encourage parents to take a look at what their baby is focusing on and how they react, say what they are doing and copy the sounds their baby makes, sing along to their favourite tune or play simple games and see what their baby enjoys.

During launch events at Cheltenham Pavilion and Gloucestershire CCG on Thursday 27 February, professionals learned more about the brain-building science behind the campaign, heard from other local partners supporting Gloucestershire parents and families and were handed campaign resources such as leaflets, flashcards and posters to share with new parents.

The NSPCC’s Local Campaigns Manager for the South West, Emma Motherwell said: “I am delighted to be working with local partners and professionals to bring this campaign to new parents across Gloucestershire.

“Look, Say, Sing, Play will complement the great work already underway locally to support new parents and provide a range of ideas and activities for parents that will help to build their child’s brain as well as having lots of fun!

“Parents and their children interact all the time but we have found that if you make a conscious effort to do so, you can give your little one the best start in life during a crucial part of their development.”

Programme Director for Children’s Mental Health and Maternity at NHS Gloucestershire Clinical Commissioning Group, Helen Ford, said:

“Providing high quality support to new mothers, newborns and their families is crucial to their ongoing wellbeing in life and is a high priority in Gloucestershire.

“We are really pleased to be working with the NSPCC to help new parents understand the importance of having purposeful and meaningful interactions with their babies.

“This isn’t always easy, particularly in the early months, and we hope that giving parents practical tips will enable them to have rewarding and positive interactions which lead to stronger bonds with their baby.”

Health Visitor for Gloucestershire Health and Care, Rachel Baker attended the launch and said: “The content from the launch was excellent and has given us really clear tools to use with parents.

“These tools will help build relationships between parents and their babies, which is a wonderful thing to have as a health visitor.

“This will help us give parents what they need to really enjoy their children.”

To sign pp for weekly tips, parents can sign up to an email from the charity through the campaign page. Each tip will provide a fun, age-appropriate piece of advice that can easily be introduced into a daily routine.