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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Paul Jennings becomes chief executive of Gloucestershire Care Services NHS Trust with immediate effect, moving from his role as interim chief executive held since June 2013.

Ingrid Barker, chair of Gloucestershire Care Services NHS Trust, said: “Paul was the outstanding candidate from a strong field of applicants and the unanimous choice of the interview panel, which included senior executives from the Trust Development Authority, Gloucestershire County Council and Avon and Wiltshire Mental Health Partnership NHS Trust.  I am confident that his experience, skills and leadership will further strengthen the Trust’s role to provide people in Gloucestershire with the care they need, at the right time and within their local communities, either at home or close to home.”

Paul has worked in the NHS for over 30 years in a wide range of senior roles and has a long history of managing community services, including learning disabilities and mental health services.  Prior to this, Paul held the role of interim chief executive at Birmingham and Solihull Mental Health NHS Foundation Trust. 

He has a strong track record of building partnerships, and leading organisations to deliver changes that make a positive difference to the health and care services people receive in their local community.  He has always made it top priority to work closely with clinicians and service users to gain support for what have, on occasions, been innovative and challenging schemes.

Paul Jennings said: “I initially had every intention of moving on to another interim role once a new chief executive had been appointed.  But I have been struck by the dedication, professionalism and warmth of colleagues who work incredibly hard to provide great community-based care to local people, and attracted by the opportunity to lead the Trust through the exciting – if tough – challenges that lie ahead. We have started some significant transformation programmes, including a powerful programme called ‘Listening into Action’ that puts staff in the driving seat to identify and deliver real practical change, and the Royal College of Nursing’s programme, ’Leading for Quality Care’. So I am delighted to be joining the Trust to see these and other changes through to fruition, and looking forward to strengthening our role and relationships in local communities to meet people’s needs for health and social care.”