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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A new partnership has been formed to create and develop a centre carrying out research into Alzheimer’s Disease and dementia.

The pioneering programme, between the Cheltenham based charity Cobalt and ²gether NHS Foundation Trust, will ensure that research into the illnesses is undertaken in Gloucestershire and Herefordshire.

The research results will contribute towards improving standards of care and treatment locally, and also to the wider research environment nationally and internationally.

Professor Jane Melton, Director of Engagement and Integration for ²gether, said: “This is a very exciting development for both of our organisations, as we collectively have extensive knowledge and experience of working with and supporting people with dementia.

“By joining together we hope to develop world class, practice based, research and development locally and provide service innovation for the benefit of patients, families and society in general.

“We have recently established a new Research Centre and base for our Managing Memory service on our Charlton Lane site, in Cheltenham, which provides the perfect opportunity for this collaboration to begin.

“Although we’ve always enjoyed a good relationship with Cobalt, particularly in terms of diagnostic imaging, this research partnership formalises our working arrangements and we’re very excited about what the future will bring.”

Peter Sharpe, Chief Executive of Cobalt, said: “We have been working closely to support the dementia service by providing cutting edge diagnostic imaging. We are very excited to enter into this research partnership, as by working together we can expand the boundaries far beyond what would normally be available.”

Professor Gordon Wilcock, Emeritus Professor of Geratology -University of Oxford, and Honorary Consultant Physician at ²gether NHS Foundation Trust, said: “Bringing together the Trust’s patient base, and Cobalt’s state of the art imaging facilities and support, creates an important opportunity which will allow NHS patients with Alzheimer’s disease or one of the other dementias, and their families, to take part in research if they would like to, including the evaluation of new treatments and better diagnostic tests.

“I am delighted to have contributed to this development and look forward to working with both organisations in the future.”