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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

People with dementia will soon be able to test out the latest equipment designed to help them live at home for longer with the opening of a new Telecare Suite. 

Staff from ²gether have worked with Telecare in Gloucestershire to set up the small facility which will open at ²gether’s Charlton Lane Hospital, in Cheltenham, later this month.

Shannette Bendall, of ²gether’s Managing Memory Together service, said: “The Telecare suite will provide an opportunity for people with dementia and their carers to see at first-hand how Telecare products work and how they might help them to keep safe at home.”

Fall detectors and movement sensors, as well as equipment designed to summon help should the homeowner need it, will all be operational within the suite. Staff trained in the use of Telecare will also be on hand to demonstrate how the equipment works. 

“Having dementia can make you forget how to respond in certain situations and to forget to do the things that keep you safe,” Shannette explained.

“This can mean that you may be more at risk or would struggle to get help if you fell or had a fire or flood. Living with dementia may also mean that you forget to take your medication or get confused about time, and whether it is day or night.

“Having Telecare equipment installed can enable earlier discharge home from hospital and   allow people to stay at home safely rather than having to move into residential care.”

Telecare in Gloucestershire is a free service provided by Gloucestershire County Council and NHS Gloucestershire.

The service aims to provide solutions to keep people with disabilities safe at home through the use of technology. 

Neil Moffat, Acting Operational Manager for Telecare Gloucestershire, said: “Telecare provides peace of mind to you and your relatives, providing a rapid response in an emergency.

“The equipment is simple to install, simple to use and can be tailored to suit your individual needs.”

Telecare can be used to prevent bogus callers taking advantage of vulnerable people. It also raises the alarm in case of a flood or fire, and notifies someone if  the homeowner has gone out at an inappropriate time of the day, such as early hours of the morning, putting themselves at risk.

The system is connected to a monitoring centre. As soon as a risk is detected an alert is raised, summoning instant help 24 hours a day, 365 days a year.

Dermot McMeekin, ²gether Trust Acting Chair, will officially open The Telecare Suite on Wednesday March 27 2013 at 11am. Telecare presentations and guided tours will take place at 11.30 am, 12.30pm and 2pm. To book places please call Managing Memory Together on 0800 694 8800.

If you are unable to attend the open day, but want to find out more about Telecare and arrange an appointment to visit the Telecare Suite, please ring Managing Memory Together on 0800 694 8800

For direct referrals for Telecare please contact Gloucestershire County Council’s Adult Helpdesk (Telecare Referrals and Information) on 01452 426868.

Managing Memory Together is a Gloucestershire based specialist telephone advice and information service for people worried about memory, people with dementia and carers of people with dementia.  This service also co-ordinates and delivers a countywide programme of education sessions on a range of topics relating to memory loss and dementia.

Find out more here https://www.ghc.nhs.uk/managing-memory-²gether