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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A new inpatient recovery service for people with mental illness will open in March 2014.

The service currently being provided at Laurel House, in Alexandra Road, Gloucester, will move to a site on Swindon Road, in Cheltenham.

The Cheltenham building is currently being refurbished to provide a high quality environment with single sex accommodation and activity spaces, which will be much improved, compared to the current Gloucester service and will further support the aim of the service to help people live independently.

Following consultation with service users and staff the new Cheltenham site will also be named Laurel House, in recognition of the high quality service currently provided by the team. 

Trish Jay ²gether’s Director of Quality said: “This is a really exciting development for the people of Gloucestershire and demonstrates how we continue to invest in fit for purpose environments that enable us to meet current standards and the latest safety regulations.

“Laurel House is an old Edwardian building and does not have the modern facilities we wish to provide for our service users and for our colleagues who provide their care and support.

“The new building is situated on the same site as many of ²gether’s other buildings, including Honeybourne which also provides recovery inpatient care. This means that the Trust can work more closely together for the benefit of everyone concerned.”

Trish continued: “We are making sure that service users currently cared for in Laurel House and their family members are kept informed of the process.

“There will be no change to current staffing and all staff working at Laurel House will be offered a transfer to the new location. The work they have carried out at Laurel House has been exemplary, and we are sure the services provided at the new unit will be of an equally high standard, with the benefit of improved surroundings.”