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Covid 19 Information

Please visit www.ghc.nhs.uk/coronavirus/



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams. The teams work with those aged from 11 upwards.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

Mental health services in Herefordshire are now provided by Worcestershire Health and Care NHS Trust. 

Visit their website to find out where to get help – www.hacw.nhs.uk/urgent-help

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.


Sir David Nicholson, KCB CBE (pictured above far left) joined staff and members of the local community on 14 April to officially open Gloucestershire’s newest hospital for dementia and older people with mental health problems.

Charlton Lane Hospital offers a modern, specialist assessment and treatment centre for people in our communities who need greater help. It is also the new base for the trust’s Cheltenham, Tewkesbury and North Cotswolds mental health community teams.

The new hospital opened its doors to patients in October 2010. Each patient has an en suite bedroom in male and female specific areas. Communal rooms are air conditioned, full of light and open on to a courtyard and external gardens.  A physiotherapy gym, art room and assessment kitchen, internet access and a visitor suite are available.

Patients, local groups, commissioners and the Health Community and Care Overview and Scrutiny Committee, were involved in the planning of the hospital and students from the University of Gloucestershire will soon begin to help transform the wider gardens.

Commenting on the visit, Sir David said: “Charlton Lane is a great example of how services are at their best for patients when they truly integrate around individual needs.  When health professionals, patients, the public and local community groups work together to design services we achieve the best outcomes and quality improvements for our patients and citizens.”

Charlton Lane Hospital is a £6.8m investment.  The hospital uses the latest assistive technology to help ensure both the safety and privacy of patients. This includes pressure mats in every bed that trigger ceiling lights when a patient gets out of bed during the night.  This helps to reduce the likelihood of falls.

Shaun Clee, Chief Executive (pictured above with Sir David) said: “It is really important that inpatient care is readily available when it is needed.  We also know that an appropriate stay in hospital with focused treatment and support increases the chances of a return to living independently.

“Ensuring that the move from home to hospital and back again is co-ordinated and supported appropriately is vital Charlton Lane Hospital is part of an overall service including community teams, primary care and social care.  This co-ordinated approach has already enabled more people stay at home in familiar surroundings with the care they need.  We have one of the lowest readmission rates in England”. 

Baroness Fritchie, Chair (pictured above with Shaun and Sir David) said: “Many people have worked extremely hard to thoughtfully plan and design Charlton Lane Hospital. It is testimony to the foresight and support of NHS Gloucestershire, public and staff commitment, that we are now able to provide such an excellent hospital that patients tell us is welcoming and where staff take pleasure in working.  Everyone should be proud of what we have achieved for our communities.”