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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Members of the public who would like to show their gratitude to NHS staff who have cared for a loved one are being invited to a special thanksgiving service at Gloucester Cathedral.

NHS organisations across Gloucestershire have linked up to stage the event at Gloucester Cathedral on Wednesday 21st October at 5.30pm.

The service, to be dedicated to all NHS staff (both clinical and non-clinical) past or present, is free and open to the public. Members of all faiths are also welcome.

Readings will be made by staff on behalf of NHS organisations in the county and a poem, written by Clinical Psychologist Andrew Champion, will also be read out as part of the service.

Reverend Mark Read, Lead Chaplain at Gloucestershire Hospitals NHS Foundation Trust, said: “The NHS does remarkable things and contributes enormously to the health and wellbeing of the people of this county. This service is an opportunity to recognise those contributions from hardworking staff.”

Professor Clair Chilvers, Chair of Gloucestershire Hospitals NHS Foundation Trust, said: “The pace of life today means that we often don’t get the opportunity to stop, reflect and say thank you to those who’ve supported our loved ones in such a caring way in their time of need. This service is an opportunity for you to join us in a united way to show your support.”

Dr Andy Seymour, Deputy Clinical Chair of Gloucestershire Clinical Commissioning Group, said: “The NHS touches the lives of everyone at some point. What shapes this experience is the staff that care for and look after our loved ones.”

Ingrid Barker, Chair of Gloucestershire Care Services NHS Trust, said: “This is an opportunity to show your appreciation for the hard work, commitment and professionalism of our NHS colleagues whether it be in general practice, at home or in a hospital.”

Ruth FitzJohn, Chair of 2Gether NHS Foundation Trust and Deputy Lieutenant of Gloucestershire, said: “We seldom get the opportunity to show our appreciation for NHS staff in such a collective way. If you want to say ‘thank you’ then do come and join us for this special service.” 

Anyone wishing to attend is advised to be at Gloucester Cathedral for 5.15pm for 5.30pm start.