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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.

selfharm

Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The NHS in Gloucestershire has announced that it is restricting visiting to hospitals as a precautionary step from tomorrow (Saturday 14 March, 2020).

Trust leaders say that the action is a responsible and proactive measure to take as part of Covid-19 preparedness.

The policy will apply to Gloucestershire Royal Hospital, Cheltenham General Hospital and seven community hospitals in the county – Cirencester, The Dilke (Cinderford), Lydney, North Cotswolds (Moreton-in-Marsh), Stroud, Tewkesbury and The Vale (Dursley).

Professor Steve Hams, Director of Quality and Chief Nurse at Gloucestershire Hospitals NHS Foundation Trust that manages Cheltenham General Hospital and Gloucestershire Royal Hospital said:

“The number one priority is the health, safety and wellbeing of our patients and that is true right across the NHS in Gloucestershire.

We understand that these restrictions will be difficult for some patients and their loved ones, but at the same time I think there will be real understanding of why we are taking this precautionary and responsible step.”

John Trevains, Director of Nursing, Therapies and Quality at Gloucestershire Health and Care NHS Foundation Trust that manages the seven community hospitals in the county said:

“Whilst the current number of confirmed cases of Covid-19 is low in the county, it is right that we plan ahead and take proportionate actions that are in the best interests of patient care and safety.

We also need to support our excellent hospital staff across the NHS in Gloucestershire so they can continue to focus all their efforts on the people they are caring for.”

Restrictions:

Visiting hours at Cheltenham General Hospital, Gloucestershire Royal Hospital and the Community Hospitals are restricted to 1pm – 6pm (7 days a week)

Those who should NOT visit the hospitals:

  • People with a fever, cough, shortness of breath
  • People with symptoms of diarrhoea or vomiting (existing/permanent advice)
  • Children and young people under the age of 16
  • People over the age of 70 and/or with a long term health condition are advised to carefully consider their health and wellbeing and speak to ward staff before planning a visit.

Also:

  • Only one visitor per patient per visit (maximum of two visitors a day). The Trusts are requesting that the visitor (single point of contact) shares information with other family and friends
  • All visitors are asked to follow infection control advice from ward staff.

Trust leaders will monitor the policy closely and regularly review the restrictions. Patients and the public will be informed when restrictions are lifted.

Maternity wards and units

  • Only one person will be able to accompany women in labour and we are asking that no other members of family or friends attend our units
  • Partners only to visit on the Maternity Ward, Delivery Suite and our Birth Units
  • No children or young people under 16 to visit
  • All visitors are asked to follow infection control advice from ward staff

Children’s Ward at GRH

Open visiting with the following restrictions:

  • Only one visitor per child (maximum of two visitors per day)
  • Visiting to children’s wards is restricted to parents/ carers only
  • No siblings or young people under the age of 16 should visit
  • All visitors are asked to follow infection control advice from ward staff

Compassionate grounds

Exceptions may be made for relatives hoping to visit on compassionate grounds. These visitors are being asked to telephone the ward and speak to staff if they wish to visit outside the specified hours.

Visiting Restrictions for Mental Health and Learning Disabilities Inpatient Units

Visiting hours at Wotton Lawn Hospital, Charlton Lane Centre, Honeybourne, Laurel and Berkeley House are restricted to 3pm – 8pm (7 days a week)

Those who should NOT visit the hospitals:

  • People with a fever, cough, shortness of breath
  • People with symptoms of diarrhoea or vomiting (existing/permanent advice)
  • Children and young people under the age of 16 can only visit with an appropriate adult and visits will take place in a designated area
  • People over the age of 70 and/or with a long term health condition are advised to carefully consider their health and wellbeing and speak to ward staff before planning a visit.

Also:

  • Only two visitor per patient per visit (maximum of two visits a day). The Trusts are requesting that the visitors shares information with other family and friends
  • All visitors are asked to follow infection control advice from ward staff.

 

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