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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Health leaders said today that the NHS in Gloucestershire is well prepared to respond to the unfolding situation and a range of possible scenarios in relation to Covid-19.

This includes putting in place additional measures to help delay the spread of the virus, ensure the safety of patients and staff and maintain essential health services for those that will continue to need them.   

Speaking on behalf of the NHS in Gloucestershire, Urgent Care Lead at NHS Gloucestershire Clinical Commissioning Group and local GP, Dr Jeremy Welch said:

“The NHS has been planning extensively over recent weeks. We want to be open and honest with the public in Gloucestershire about the precautionary and responsible steps we are taking with patient care and safety at the centre of our decisions.

As the Chief Medical Officer has said, as the coronavirus situation develops, routine services will come under pressure, but the NHS is adapting to ensure essential services continue.”

Some of the advice and steps being taken in Gloucestershire to protect patients and staff and maintain essential services include:

  • If you have symptoms of coronavirus, do not book an appointment or visit a GP surgery or hospital. Follow the specific public health advice (see box below) and use NHS 111 online if your symptoms worsen
  • Other patients should continue to contact their GP surgery if they need medical help. GP surgeries will initially assess patients over the phone or online to make sure they are cared for by the right person, in the right place for their illness
  • There will be far fewer face to face consultations to ensure the safety of patients and staff, but there will be significantly more telephone, on-line and video consultations. Some routine GP surgery and hospital appointments will be cancelled as the situation develops, but individual patients will be contacted if this affects them 
  • GP surgeries will be working much more closely together to ensure that they can continue to provide essential services to patients
  • Gloucestershire Health and Care NHS Foundation Trust is writing to some patients who receive regular care at home to let them know that the Trust may need to cover their visits/treatment using alternative qualified staff or in different ways. Patients, carers and families are being asked for their thoughts
  • Essential community services are being prioritised, meaning some non-urgent work will be postponed
  • Group sessions, such as those for the Managing Memory service, Let’s Talk and baby hubs are being stood down temporarily in a planned way. However, due to cancellations some of these sessions are being stopped earlier than others
  • Visiting restrictions have been put in place in hospitals and five mental health and learning disability inpatient units (check Trust websites for details)
  • Patients should attend appointments at Gloucestershire Royal Hospital, Cheltenham General Hospital and Stroud Maternity Hospital unless they are contacted directly to advise them otherwise or if they have symptoms which require them to self-isolate. If patients are unable to attend an appointment due to self isolation they should contact the hospital through usual routes for advice on what to do
  • Following national guidance, Gloucestershire Hospitals NHS Foundation Trust is reviewing plans for routine operations over the coming weeks, but at this point, planned operations are continuing as normal
  • The Trust is rapidly accelerating alternative ways of providing hospital outpatient appointments, however based on the care required, some patients will still need to attend in person. If patients have not been contacted directly by the team that manages their care to make other arrangements at this point, they should plan to attend as normal
  • Isolation wards have been set up at Gloucestershire Royal Hospital and Cheltenham General Hospital for people who are unwell and have suspected or confirmed coronavirus. The wards have teams of highly experienced doctors, nurses and other staff appropriately trained and equipped to provide care effectively.

The NHS is also reinforcing the advice to the public on help to stop the spread and what to do if they have symptoms of coronavirus:

The NHS is also reinforcing the advice to the public on help to stop the spread and what to do if they have symptoms of coronavirus:

  • Everyone should remain vigilant and carry on washing hands often with soap and follow related hygiene advice.
  • For general advice on coronavirus, check www.nhs.uk/coronavirus
  • If you have a new, persistent cough or a high temperature (37.8 degrees or higher), you and anyone you live with are advised to self isolate to protect others and stop the spread. Check www.nhs.uk/coronavirus for details.
  • If your symptoms worsen during home isolation, use NHS 111 online. If you have no internet access, you should call NHS 111.
  • Do not visit your Pharmacy, GP surgery or hospital. 

Commenting on general access to health services, Dr Welch added:

“For wider healthcare, we are appealing to everyone to only use NHS services, like GP surgeries and hospitals, when they really need to. This includes keeping A&E clear for life threatening emergencies.

With the public’s support, our doctors, nurses and other healthcare professionals can use their time to best effect caring for those who most need our help. 

Gloucestershire residents have a fine tradition for pulling together when times get tough and we will need this collective spirit more than ever in the coming weeks.”

Local care and service advice is available from www.asapglos.nhs.uk and the ASAP Glos NHS App.     

The NHS is also supporting public health in promoting the hand washing and hygiene messages.