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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

I am Caroline. I am an occupational therapist and I work in the Better 2 Work team, supporting people to gain or retain paid employment.

I work with people with severe and enduring mental illness who access 2gether’s community or inpatient mental health services and want to find a paid job or who might be finding it difficult to keep the job they have.

Supporting people who experience mental illness to find and keep paid work is a really important priority, both locally and nationally, and evidence suggests that having the right job can be beneficial to health and wellbeing.

As an occupational therapist working as an employment specialist, I bring my specialist skills to understanding a person and how their illness impacts on the things they want to do and need to do. This means I can support clients to find a job which has the right fit with their interests, values, habits and strengths and which is within an environment that supports their continued recovery.

Every day is different in my role and what I do depends on the kind of support a person needs. This can involve small things to get them started or the whole kit and caboodle! I provide support with job seeking, job applications, liaison with the Job Centre and Department of Work and Pensions, interview practice and support when starting work.

Job retention is a really important part of what we do in the Better 2 Work team; the demands of work can be tough and even harder to manage with a mental illness. Working with employers to educate them about how best to support a person to stay well in work or come back after a break is really rewarding. Helping employers to think creatively about how they can make reasonable adjustments and help tackle stigma in the workplace really supports people to stay in work roles they value, which supports recovery.

And it doesn’t end there. I can provide support for as long as a person needs it to manage the constant challenges that working life throws at them, be it time management, juggling priorities or finding ways to work with tricky colleagues!