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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The exceptional work carried out by those who work in our county’s mental and social healthcare services has been recognised during an award ceremony.

The sixth annual Recognising Outstanding Services and Contributions Awards, known as the ROSCAs, was held by the ²gether NHS Foundation Trust (²gether) on Friday 2 November.

The event, at Kingsholm Stadium, Gloucester, was attended by approximately 150 staff, volunteers, service users and carers.

²gether’s Chief Executive, Shaun Clee, said: “The ROSCAs are always a fantastic occasion, allowing us to recognise the outstanding contributions of colleagues and volunteers across mental health and learning disability services.

“Every one of the nominees demonstrated the best of what our organisation seeks to achieve and our winners thoroughly deserve the recognition they have received.

Nominations for the awards were made by Trust staff and members of the public. The judging panel for the awards consisted of staff, service users, carers and Trust Governors.

Shaun continued: “The awards allow colleagues and the people we serve to acknowledge the hard work, dedication and innovative ways of working that colleagues have demonstrated throughout the last year.”

As well as the ROSCA winners, staff who have been in service for 20 and 30 years were also honoured with a Long Service Award. Their combined experience represented over 1450 years of dedicated NHS work.

Baroness Rennie Fritchie, Chair of ²gether, said: “This year’s ROSCAs were a marvellous occasion as ever, and we are immensely proud of all of the award winners – for what they have achieved and, I’m sure, will continue to achieve for people across Gloucestershire and Herefordshire.”

The ROSCAs winners were presented with a glass trophy and staff celebrating 20 or 30 years of service in the NHS were presented with a certificate.

Shaun Clee concluded: “The ROSCAs are now in the sixth year and I remain incredibly proud of our colleagues working to make life better and volunteers who give up their own spare time to help others. Together, we can make sure that we continue to provide innovative and reliable services for our communities.”

The winners and the reasons for their nomination were as follows:

Unsung Hero

Children and Young People’s Board

These are young people who attend a participation group for the Children and Young People’s Service. They are passionate about young people receiving help for mental health needs. They have written and performed a play about mental health for teenagers called ‘Taking Steps’. They are reliable, dependable have great ideas and are great role models.

Carer and Service User Involvement

Carol Criasia (Carers’ Support Worker ‐ Herefordshire)

Carol provides staff training in carer involvement, and strongly advocates for the needs of service users and carers with dementia. Her advocacy across health and social care has made a significant difference to the lives of many. If it’s anything to do with carers – it’s Carol.

Service Users and Carers Choice                 

Claire McGovern (Community Learning Disability Nurse – Children and Young People’s Service)

Those families who have been helped by Claire say: “Claire deserves massive recognition. She is an angel, superwoman, a diamond”. “She is always there to help”. “No problem is too challenging”.

Clinical Team of the Year

HMP Gloucester Healthcare and Integrated Drug Treatment Team

Nominated for ‘their provision of a high quality service to a most complex and at times demanding patient group. Central to the team’s success is their ability to work in effective partnership with other staff teams in the prison. A recent Care Quality Commission inspection reported that the team were one of the best they had seen in the country’.

Non-Clinical Team of the Year

Health Facilitation Team

Health Facilitation is a very small team but have demonstrated how dynamic, inclusive and inspirational they can be in promoting and tackling health inequalities within learning disability services. They have demonstrated their versatility by working with a range of staff to produce easy read materials for use by anyone.

Valuing Diversity 

Managing Memory Together Team

The team recognises the importance of community engagement and social inclusion; understanding that everyone is unique and diverse. The staff have identified barriers to accessing services and taken action to address this through partnership working, adapting and designing materials and understanding needs from a cultural perspective.

Best Supporting Colleague

Mark Greening (Receptionist, Albion Chambers)

Mark has been in post since April 2012. Those who have had contact with him have said: “Who is this man on the recovery reception? He is great!” “Mark actually DOES help!” “We have not had a receptionist who could undertake such a wide range of duties.”

Best Supporting Manager

Simon Webster (Deputy Ward Manager, Greyfriars)

Those who nominated Simon have said: “Simon supported me through times of personal difficulty.” “Without his support and input it is likely that I would not have returned to my nursing career.”

CEO Award for Innovation 
Mike Humphries (Healthcare Assistant, Assertive Outreach Team, Herefordshire)

Mike has run a community football group for four years for service users, taking an ‘activity’ into a recognised Football Association team which entered the Birmingham ‘Ability Counts’ League. Through Mike’s innovation, the players have undergone FA training, achieving coaching and refereeing certificates thereby gaining confidence and recognition.

HMP Gloucester Healthcare and Integrated Drug Treatment Team, Clinical Team of the Year winner.