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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The new 22-bed hospital at Moreton-in-Marsh, which opened earlier this year, offers in-patient care and a range of services including a minor injuries unit, GP minor operations and outpatient clinics and therapies.

The CQC visit focused on seven aspects of care, including patient consent for treatment, record keeping, staffing levels and quality of care when patients move between services.  In their report, the inspectors commented that ‘all people we spoke with were very happy with the standard of care they received’.
The report has been welcomed by Gloucestershire Care Services, which runs the county’s seven community hospitals and more than sixty different community health services.

Head of nursing Liz Fenton said: Such praise coming directly from patients is to the great credit of staff who work incredibly hard to provide a caring, high quality service.”

 “We’re always looking for ways to better the quality of our care and the report highlights two areas – patient records and care planning – where we can improve our performance.  A detailed action plan has been developed and our staff are now putting the changes in place.”

Matron of North Cotswolds Hospital Linda Edwards added: “All our staff are continuously striving to ensure all patients receive an excellent standard of care: they work extremely hard and to get such high praise from patients is a real feather in our cap!”


Media enquiries: Ruth Darling, communications manager tel: 0300 421 8171 email: ruth.darling@glos.nhs.uk

About the Care Quality Commission (CQC)
The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. Its job is to make sure that care provided by hospitals, dentists, ambulances, care homes and services in people’s own homes and elsewhere meets government standards of quality and safety. It regulates health and adult social care services, whether provided by the NHS, local authorities, private companies or voluntary organisations. It also protects the rights of people detained under the Mental Health Act
The government standards cover all aspects of care, including:

  • treating people with dignity and respect.
  • making sure food and drink meets people’s needs.
  • making sure that that the environment is clean and safe.
  • managing and staffing services.

View the CQC finding for North Cotswold Hospital here http://www.cqc.org.uk/directory/5hq99

Photo: Staff at North Cotswold Hospital with matron Linda Edwards (right)