Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

People experiencing serious mental illness in Herefordshire will be helped to find work thanks to NHS-funded Employment Specialists.

NHS funding has been award to 2gether NHS Foundation Trust in partnership with Landau, a central England-based charity located in Herefordshire, which supports people with barriers into work through a voluntary scheme.

A successful pilot scheme has already been running in the county, with it being rolled out fully in July.

The funding is part of a national NHS scheme, which is expected to help 55,000 people a year into competitive and sustainable employment by 2023-24, and 115,000 per year by the end of the next decade.

Landau’s Employment Specialists will work directly with patients, who have voluntarily signed up for the programme, alongside 2gether’s clinical teams, to help prepare them for interviews, and will actively approach employers on the patient’s behalf. They will also work with employers to develop understanding of wider mental health issues, as well as offering to support both employer and employee to facilitate the smooth transition from being unemployed to life-changing employment.

Sonia Roberts, CEO, Landau, said: “We are delighted to be working with 2gether NHS Foundation Trust on this exciting opportunity. We know how valuable our Employment Specialists are in supporting both the patient to find sustainable employment and for employers to reach into the untapped potential of the patients we support. We are delighted to be able to offer this dedicated support in Herefordshire.”

Les Trewin, Service Director Herefordshire, 2gether NHS Foundation Trust, said: “Accessing employment can be an important step in the recovery of people with mental illness and they can often find many barriers in their way.

“We are really pleased to be working in partnership with Landau to support our service users back into employment, and the results from the pilot have been very positive.

“Through this scheme, we not only hope to be able to support our service users, but also to work with employers to reduce stigma around mental health in the workplace.”

The Individual Placement and Support (IPS) model Landau will be using is a highly effective approach to supporting people who are living with mental illness find and keep employment.

IPS is based upon a number of principles; the underlying theme is that service users are listened to and supported into a job which they want to do, then working with both the employer and employee help them stay and develop within that role. The scheme is voluntary.

The model has been shown to be 2-3 times more effective than some other employment support approaches (Burns et al., 2007).

Patients can be referred for the individual placement support programme by their doctor or other health workers, or refer themselves. For many people accessing mental health services, getting the right job can be life changing and key to their recovery.

Case Study

“Having suffered with mental health for over 12 months and feeling like my whole world had fallen apart, I was left feeling very low in self-esteem and self-confidence.  I lost my job/career and the thought of regaining employment terrified me.

“As my health was improving with support from 2gether, I was introduced to Jan Hadfield (Senior Employment Specialist) at Landau, Hereford.  I felt very apprehensive about our first meeting and my anxiety was through the roof but Jan soon made me feel at ease and reassured me that each session will be at my own pace with one small step at a time.

“During the sessions we covered not only employment, volunteering and training options but my personal wellbeing and what I liked to do outside of work, resulting in attending Yoga sessions.  Jan has taken on board all that was in my Curriculum Vitae and what I felt I would like to do now.  My goal/aim is to help others with disabilities and Jan suggested volunteering to work alongside Adults with disabilities at The Aspire Hub in Hereford which, on attending an interview, I was successful with securing a role as a support worker one day per week.

“As my confidence has slowly improved and with the support and guidance from Jan, I have also applied for the position of Job Coach which is Freelance for Landau Ltd and I have a forthcoming induction to attend.

“Jan has provided valuable support to me throughout each session and helped me overcome many fears and barriers.  Her patience and understanding has been a great comfort to me and given me the confidence to progress with my life.” – IPS Participant

One Herefordshire employer, who has worked with Landau and 2gether, said: “Landau supported my worker with his journey into employment. I was aware that they had been unemployed with a few issues which he had struggled with for quite some time. The Landau team was able to support my employee with the skills, confidence and motivation to be actually attend the interview.

“Once he had been given the job, Landau stayed in close contact touch with us both in order to provide the moral and physical support to my employee and to be able to answer any questions I had.

“We are now more than six months into my employee’s time here and I’m pleased to say that my employee has properly settled into the role and is a valued member of the team.

“I am still in close contact with the team and can ask questions if I ever need to, I’m confident that if and when I need to find another member of the team, I’ll be able to do that through Landau as they have taken the time to understand the demands of the job and what I need from a team member.”

Notes to Editor

Landau is a supported training and employment company supporting hundreds of people each year-overcome barriers to employment. For more information visit www.landau.co.uk or contact Nathan.Kavanagh@landau.co.uk

2gether NHS Foundation Trust provides specialist mental health and learning disability services to the people of Gloucestershire and Herefordshire. For more information, contact T: 0300 4217142 or email wenna.tudor@nhs.net

NHS IPS Wave 2 – The Five Year Forward View for Mental Health states that by 2020/21 there will be a doubling in access to individual placement and support (IPS), enabling people with severe mental illness to find and retain employment.