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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A new scheme set up to improve people’s mental health through reading is to benefit people across Gloucestershire.

The Reading Well scheme was given its national launch earlier this week by The Society of Chief Librarians and the Reading Agency.

In Gloucestershire it will build upon the already successful Books on Prescription scheme which has been running for some years.

In order to highlight the scheme and raise its profile locally, staff from the ²gether NHS Foundation Trust will be visiting libraries and speaking to readers countywide throughout the rest of the month.

Alison Sedgwick-Taylor, Clinical Lead for the Trust’s Let’s Talk service, said there was a lot of evidence that reading self help books could help people suffering from mild to moderate mental health conditions to manage their own health and well-being. Even greater benefit could be derived if the person is supported by a health practitioner whilst they are learning from the book.

She said: “The Books on Prescription scheme has been running in Gloucestershire since 2005, when it was started by Gloucestershire Libraries and Information, the Primary Care Trusts and the Primary Mental Health Service.

“The national Reading Well scheme is a very welcome development, building as it does on the success of our scheme and a number of others.

“We have seen some great successes with people who are able to manage their own mental health issues through reading, and we now hope to promote this scheme more widely.

“I’d encourage anyone interested in finding out more to speak to one of our staff when they visit libraries throughout the rest of the month and take some positive action to improve their mental wellbeing.

“Anyone struggling with anxiety and depression who wants support and guidance can also get in touch with Let’s Talk on 0800 073 2200.”

Cllr Kathy Williams, Gloucestershire County Council cabinet member for long term care, said: “Reading is just one of many ways in which people with mental health issues can learn about their condition, but in their own time and at their own pace. The Books on Prescription scheme that already operates at the county’s libraries has shown how popular services like these can be and I hope the Reading Well programme will prove to be just as successful.”

Under the Books on Prescription scheme health professionals including GPs are able to ‘prescribe’ a self-help book to their patients from an approved list.  The patient takes the ‘prescription’ to a library to be ‘dispensed’ for a suggested loan period. However, library users can also borrow the self help books without the need for a prescription.

Books on the list have been carefully selected, and are designed to cover a range of mild to moderate mental health problems including stress, anxiety, phobias, anger, depression, OCD, panic and more.

The new Reading Well scheme is supported by the Royal Colleges of General Practitioners, Nursing and Psychiatrists, the Department of Health through its Improving Access to Psychological Therapies Programme (IAPT), the British Association for Behavioural and Cognitive Psychotherapies, The British Psychological Society and Mind.

Therapists from ²gether’s Let’s Talk service will be paying visits to libraries to speak to people about the scheme and how it might help them on the following dates:

· Monday June 10. Gloucester, between 10am and 12 noon
· Monday June 10. Stroud, between 2 and 4pm
· Wednesday June 12. Cheltenham, between 10am and 12 noon
· Monday June 17. Coleford, between 11am and 1pm
· Tuesday June 18. Tewkesbury, between 10am and 12 noon
· Wednesday June 19. Dursley, between 10am and 12noon
· Tuesday June 25. Newent, between 2 and 4pm
· Wednesday June 26. Stow on the Wold, between 10am and 12 noon
· Thursday June 27. Cirencester, between 10am and 12noon

To find the location of your local library, click here