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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A Gloucestershire mental health nursing consultant has been awarded the highest Royal College of Nursing (RCN) Fellowship award.

Roland Dix, who works at ²gether NHS Foundation Trust’s Wotton Lawn Hospital, received the honour at the Royal College’s annual congress held at the Liverpool ACC arena on 15 June.

Speaking at the national RCN congress awards ceremony, RCN Chief Executive Dr Peter Carter said: “The RCN Fellowship and Honorary Fellowship are the highest awards the Royal College of Nursing can bestow. They are given to those who have made an exceptional contribution to nursing or health care – whether through clinical innovation, leadership, research or practice development.”

Roland has created a number of health care innovations that have significantly contributed to the psychiatric intensive care and low secure movement in this country. He has led on the design and commissioning of a new nurse-driven psychiatric intensive care which developed a national and international reputation as a centre of excellence. Despite his high profile, he remains actively involved in clinical work and is highly valued by the patients he works with and the staff he leads.

Roland began his career in 1984 as a health care assistant at Horton Road Hospital Gloucester. He was appointed editor-in-chief of the international Journal of Psychiatric Intensive care for Cambridge University Press in 2005. Over the last 20 years he has held a number of posts within Gloucestershire mental health services and the last 10 years as the Consultant and clinical lead for Gloucestershire’s Greyfriars Psychiatric Intensive Care Unit (PICU). 

The new Greyfriars PICU building opened in 2010. The service has gained both a national and international reputation as a centre of excellence. Over the years, it has received visitors from several European countries as well as the from US, Australia and Asia.

Commenting on his award Roland said “I am extremely pleased that services in Gloucestershire have been recognized in this way. I was very surprised and pleased to receive the honour which is down to the commitment and hard work of a large number of people I have been privileged to work with over the years.”