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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The hard work and dedication of mental health and social care staff from all across ²gether NHS Foundation Trust has been recognised at an annual awards ceremony.

The ninth Recognising Outstanding Service and Contribution Awards (ROSCAs) took place at Hatherley Manor Hotel, near Gloucester, this evening (26 February).

About 140 staff, volunteers, service users and carers from across Gloucestershire and Herefordshire attended and awards were presented in 10 categories.

In addition, long service awards were presented to staff who have given either 20 or 30 years’ dedication to the NHS.

Ruth FitzJohn, Chair of ²gether NHS Foundation Trust, said: “Our ROSCAs celebrate the dedication, compassion and commitment of those who work on behalf of the trust to provide mental health services across the two counties, striving to improve life for those in our communities.

“It is an honour to be able to recognise the devotion of these teams and individuals, and to celebrate the huge difference they have made to our service users’ lives.

“As well as congratulating the winners, we should also congratulate all those who were nominated; it is inspiring to read about their work and they all provide a service of the highest quality, for which they should receive our sincere thanks.”

Shaun Clee, Chief Executive, ²gether, said: “This is the ninth year we have run the ROSCAs and it is always a privilege to have the opportunity to recognise, say thank you and celebrate publicly the caring and compassionate way in which our colleagues carry out their work in our local communities.

“Everyone nominated for a ROSCA represents the best of what ²gether is about and I thank each and every one of them.

“I am also delighted to be able to recognise colleagues receiving their long service awards this evening. Between them, they have given more than 1,500 years’ service to the NHS; a wealth of care, compassion and dedication which we thank them for.”

More than 210 nominations were made for this year’s awards. Nominations are made by staff, service users, carers and the general public.

The ROSCAs judging panel consisted of service users, trust governors, trade unions and sponsors.

Organisations and companies sponsoring the ROSCAs this year were Alpha Colour Printers, Midcounties Cooperative, Gloucestershire Young Carers, and West of England Academic Health Science Network. 

The list of winners is as follows:

Unsung Hero
The ‘4 Me About Me’ Group

Award for Innovation
Tina Kukstas – Lead Nurse, Dementia Care, Sherborne House, Cheltenham

Carer and Service User Involvement Award
Eleanor Heath and Greg Luetchford – Staff Nurse and Clinical Manager, Oak House, Hereford

Valuing Diversity
Kathy Holmes and Zain Patel – Engagement and Involvement Lead, Lexham Lodge, and Social Inclusion Development Worker, 18 Denmark Road, Gloucester

Best Supporting Colleague
Jenny Rogers – Deputy Ward Manager, Oak House, Hereford

Best Supporting Manager
Damian Gardner – Head of AMH Psychology, St Owen Street, Hereford

Service Users’ and Carers’ Choice
Lesley Hirons – Employment Specialist, Burleigh House, Gloucester

NonClinical Team of the Year
Catering and Domestic Team, Laurel House, Cheltenham

Clinical Team of the Year
Dean Ward, Wotton Lawn Hospital, Gloucester

The CEO Award for Outstanding Contribution
Mary Keating, Dementia Education Community and Service Development Lead, Charlton Lane, Cheltenham.